Luma Virtual Agent allows administrators to enable PII detection at the tenant level to enhance data security and privacy compliance. This setting ensures that PII information are identified and managed effectively within conversations and stored data.
Steps to Enable PII Detection
Follow the steps below to enable PII detection for a tenant:
Navigate to Tenant Settings
Log in to Luma VA as an administrator.
Go to the Tenant settings page.
Access Tenant Information
On the Tenant Settings screen, select the Tenant Information tab.
Edit Tenant Settings
Click on the Edit button on the Tenant Information page.
Enable PII Detection
In the Settings section, locate the 'Enable PII' option.
Enable the setting.
Save Changes
Click Save to apply the changes.
Once enabled, Luma VA starts detecting and handling PII information as per the available PII recognizers configured in the system.
Detecting PII
Once PII is enabled, Luma VA automatically detects and masks configured PII information in the following scenarios to ensure compliance and protect sensitive information:
Conversation History
Luma masks PII in Conversation History and Debug Logs to ensure the administrators cannot view user PII information while debugging issues. This prevents accidental exposure of sensitive data during troubleshooting or analysis.Luma AI Services- LLM Prompts
Luma ensures that NO PII information is included in prompts sent to Large Language Models (LLMs). This guarantees that customer information remains secure within Luma’s environment and is not shared externally, maintaining data privacy and compliance.User and Bot Conversations
During live interactions, Luma automatically masks any PII data displayed to the user. This prevents accidental exposure of sensitive information, ensuring that both users and administrators only see masked or redacted data.
By implementing these measures, Luma VA ensures that PII is protected across all touchpoints, maintaining compliance with global privacy standards and fostering trust among users.
For more information on available PII recognizers configured in the tenant, refer to:
Administrators can further customize PII detection by enabling, disabling, or modifying specific PII fields to align with their organization's privacy policies and compliance requirements.