This procedure explains how to verify the new process workflow.
Follow these steps:
- Create a ticket. For more information, see Log Tickets.
- Verify that the configurations are properly set for the ticket:
- The Process ID associated to the ticket matches the process flow.
- Actions that are configured are visible in the actions menu of the ticket.
- Verify that the values populated in the set fields are visible.
- Verify that an email notification is sent to the email address configured in the related communication template.
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