This topic will help you learn how to create your first Skill so you can learn the basics. After you complete this skill you can move onto a more complex multi-step conversation and quickly become a Skill guru.
A Skill is a conversation with the user with fulfillment at the end of that conversation. A simple Skill could respond with text to a user's question such as "What is the guest WiFi network password?" While a complex skill will triage a user's request and trigger fulfillment in an external system via web services. You can create skills that vary from the simple to the complex including creating skills to create actionable tickets in Serviceaide Intelligent Service Management.
A Skill consists of what to ask the user and how to fulfill their request.
For this first Skill we will focus on having Luma answer a user's question with a test response. This Skill is extremely useful to use for common FAQ questions such as communicating Support office hours, holiday schedules, key business phone numbers or email addresses and so on. For this example, we walk through the full process to create a Skill that communicates the guest WiFi network information to self-service users.
- Login to Skills Builder
- Click on the existing Bot.
- The Skills list page opens for that Bot. Here you can view all existing Skills for this bot. Click on the Add Skill button.
- The New Skill page opens.
It consists of Details and Action tabs:
- The DETAILS tab is where you define how the user triggers the skill as well as the conversation itself. This tab displays a list of sections that you need to configure:
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