This article contains the following topics:
The Configurations page provides bot details and includes these tabs – Bot Settings, NLP Settings, Channels, and Suggested Skills. Configurations that are specific to a bot can be set in a single workspace. Using Configurations, you can simplify the process of how your bot should communicate with the users by defining NLP Settings. Also, you can connect your bot to various communication channels such as Google Hangouts, We chat, and Web widget. Only the Administrators can access the Configuration page.
To access Configuration, click Bots on the left navigation pane and click Configuration.
Bot Settings
This section contains Bot Information, Conversation Settings, System Commands, and Messages for your bot. You may setup Conversation timeouts, Messages, and System Skills here. These configurations facilitate interactions between End User and Luma. For more details refer Bot Settings.
Knowledge & Services
This section is used to customize the way Luma Virtual Agent delivers knowledge and services to the end-user. As an administrator, you can configure the representation preference for your organization and customize the messages and suggested skills displayed to the end-user as part of topic or result selection when knowledge and services are delivered together. For more information, refer to Knowledge & Services Settings.
NLP Settings
Natural Language Processing (NLP) is a component of Artificial Intelligence (AI) that helps computers analyze and understand human language. In the Luma Virtual Agent platform, NLP helps the bot to understand a user's phrase and match it to a skill or helps parse user input to populate an attribute using synonyms. During the process of matching the user phrase, the NLP module calculates the probability or confidence score of each Skill and Attribute value. For more information, refer NLP Settings
Channels
The Channels tab shows all available Chat tools that your bot can be integrated with.
For more detail on configuring chat channels, refer Configure Chat Channels.
Suggest Skills
This section defines Suggested skills for your Tenant that are used to highlight certain capabilities. These are the custom skills that are recommended to an end-user by Luma, once system skills are executed. As a Tenant administrator, you can configure a list of available Custom skills for default groups available in Luma and set the display order in which the options should appear.
For more details, refer Customize System Skills behavior.