Overview
Before installing the on-premise version of the Luma Virtual Agent Platform, you must acquire the licensing file from the Serviceaide Support team.
The following parameters are input to generate the key and what controls your Luma Virtual Agent instance:
1. Validity period, or the term of the license agreement.
2. The number of hosts on which the on-premise Luma Virtual Agent platform is installed.
3. Maximum number of tenants supported by the instance
3. Grace Period: Number of days beyond the validity period before the Luma Virtual Agent platform stops working
4. Customer details, environment type.
Ideally, the following licensing sample code is used by the Support team to generate the licensing key that must be used while deploying Luma on the On-Premise Environment.
The following sample code shows all parameters of the license file used to generate the keys. Not all fields are currently supported, only the four called out above.
pkey.account.number=A0000001 pkey.tenant.id=100001 pkey.deployment.environment=DEVELOPMENT pkey.deployment.environment.id=36b5fbe9b52f651a pkey.license.type=TEMPORARY pkey.business.symbol=sa pkey.business.name=serviceaide Inc pkey.business.email.address=servicedesk@serviceaide.com pkey.business.location=India pkey.business.state=N/A pkey.business.address=Hyderabad, Telangana, India pkey.licensor.name=ServiceAide Inc., USA pkey.licensor.address=2635 North First Street, Suite 131, San Jose, CA 95134, United States pkey.product.name=Serviceaide Luma pkey.number.of.hosts=1 pkey.hosts.ids=[1c04dbab7522ba0a] pkey.maximum.allowed.renewals=10 pkey.activation.period=30 pkey.grace.period=15 pkey.valid.from=2019-04-20T15:00:00.000+05:30 pkey.valid.until=2019-05-20T15:00:00.000+05:30 pkey.grace.period.expiration=2019-06-04T15:00:00.000+05:30 pkey.periodic.restart.interval.hours=24 pkey.public.dns.name=[ww.serviceaide.co] licpool.maximum.tenant.provisioning.license.allocations=10000 licpool.maximum.transaction.allocations=5000