Overview

Before installing the on-premise version of the Luma Virtual Agent Platform, you must acquire the licensing file from the Serviceaide Support team.

The following parameters are input to generate the key and what controls your Luma Virtual Agent instance:

1. Validity period, or the term of the license agreement.
2. The number of hosts on which the on-premise Luma Virtual Agent platform is installed.
3. Maximum number of tenants supported by the instance
4. Customer details, environment type.

Ideally, the following licensing sample code is used by the Support team to generate the licensing key that must be used while deploying Luma on the On-Premise Environment.

The following sample code shows all parameters of the license file used to generate the keys. Not all fields are currently supported, only the four called out above.

Sample License Key

pkey.account.number=A0000001 
pkey.tenant.id=100001 
pkey.deployment.environment=DEVELOPMENT 
pkey.deployment.environment.id=36b5fbe9b52f651a 
pkey.license.type=TEMPORARY 
pkey.business.symbol=sa 
pkey.business.name=serviceaide Inc 
pkey.business.email.address=servicedesk@serviceaide.com 
pkey.business.location=India 
pkey.business.state=N/A 
pkey.business.address=Hyderabad, Telangana, India 
pkey.licensor.name=ServiceAide Inc., USA 
pkey.licensor.address=2635 North First Street, Suite 131, San Jose, CA 95134, United States 
pkey.product.name=Serviceaide Luma 
pkey.number.of.hosts=1 
pkey.hosts.ids=[1c04dbab7522ba0a] 
pkey.maximum.allowed.renewals=10 
pkey.activation.period=30 
pkey.grace.period=15 
pkey.valid.from=2019-04-20T15:00:00.000+05:30 
pkey.valid.until=2019-05-20T15:00:00.000+05:30 
pkey.grace.period.expiration=2019-06-04T15:00:00.000+05:30 
pkey.periodic.restart.interval.hours=24 
pkey.public.dns.name=[ww.serviceaide.co] 
licpool.maximum.tenant.provisioning.license.allocations=10000 
licpool.maximum.transaction.allocations=5000