Context
Follow-ups in Luma are designed to eliminate the manual effort of administrator/Analysts to following up with users.
In this example, we will talk about configuring Follow-ups to view on the Resolved tickets in ISM and viewing encourage the user to close the ticket in detail.
Here we will learn, how to fetch a list of all the resolved tickets for a specific user and viewing a specific ticket in detailpresent the tickets that need closure with action in Cards in the channel.
Scenario:
As a user, I am trying to fetch The configured follow up will do the following,
Fetch all the resolved tickets for every 11th Minute from my account in ISM
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I will configure the follow-ups to happen every 11th minute.
Assignments:
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Format data
Prepare the users
Send it channels.