Context
Follow-ups in Luma are designed to eliminate the manual effort of administrator/Analysts to following up with users.
In this example, we will talk about configuring Follow-ups on the Resolved tickets in ISM and encourage the user to close the ticket.
Here we will learn, how to fetch a list of all the resolved tickets for a specific user and present the tickets that need closure with action in Cards in the channel.
Scenario:
The configured follow up will do the following,
Fetch all the resolved tickets for every 11th Minute from my account in ISM
Format data
Prepare the users
Send it channels.