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Fetch all the resolved tickets for every 11th Minute from my account in ISM
Format the data if requiredPrepare
Define the list of users Send it channelsfor whom the follow-up is configured. This can be either an individual User or Group as well. For now, we will use our own Username.
Define the message format on how it will be shown to the users. Select Cards and enter the required details.
Select the Channel in which you want the follow-ups to happen. As we are testing on the Test Widget, we will select Test Widget as channel.
Configure the Notification Schedule. Define when the notification should occur to the user.