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Total Time saved with the help of Luma Virtual Agent to fulfill the user requests which otherwise would have been spent by the Support Agent(s).
This is the Cumulative sum of the total Time saved for Actionable Support Requests, Automated Resolutions, Deflected Support Requests, Follow-ups for the selected date range.
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Average Support Agent Cost per Minute * Average Support Agent Time saved for follow up in Minutes* Number of automated resolutions triggered.
Time Saved
The time saved is calculated as:
Average Support Agent Time saved for follow-up in Minutes* Number of automated resolutions triggered.
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Average Support Agent Time saved for follow-up in Minutes* Number of deflected service requests.
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Average Support Agent Time saved for follow-up in Minutes* Number of follow-ups.
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