This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma VA uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.
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To import these skills into your bot, please contact support@serviceaide.com. The team will send you a zip file with all the OOTB skills and associated entities that can be imported into your bot using Bot Export and Import. It is strongly suggested that you do this first in your Staging environment. Once created, Attributes cannot be deleted. |
Skills | Description | Permission | Top Phrases to Trigger the Skill | |
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| 1 | Create an issue | To create an issue (list). | Developer | Create an issue. |
| 2 | Create a bug | To create a bug. | Developer | Create a bug. |
| 3 | Create a task | To create a task. | Developer | Create a task. |
| 4 | Create a story | To create a story. | Developer | Create a story. |
| 5 | Create an epic | To create an epic. | Developer | Create an epic. |
| 6 | View an issue | To view an issue (Bug, Task, Story, Epic). | Developer | View an issue, view a bug, view a task, view a story, view an epic. |
| 7 | Assign an issue to a user. | To assign an issue (Bug, Task, Story, Epic). | Developer | Assign an issue to an user, Assign an issue to a user, assign an issue, assign a bug to an user, assign a task to an user, assign a story to an user, assign a epic to an user. |
| 8 | View issues assigned to a user | To view issues (Bug, Task, Story, Epic) assigned to a user | Developer | View issues assigned to a user, view bug assigned to an user, view task assigned to an user, view story assigned to an user, view epic assigned to an user. |
| 9 | Update summary of an issue. | To update summary of an issue (Bug, Task, Story, Epic). | Developer | Update summary of an issue, update summary, update summary of a bug, update summary of a task, update summary of a story, update summary of an epic. |
| 10 | Update description of an issue. | To update description of an issue (Bug, Task, Story, Epic). | Developer | Update description of an issue, update description, update description of a bug, update description of a task, update description of a story, update description of an epic. |
| 11 | Update priority of an issue. | To update priority of an issue (Bug, Task, Story, Epic). | Developer | Update priority of an issue, update priority, update priority of a bug, update priority of a task, update priority of a story, update priority of an epic. |
| 12 | Add a worklog to an issue. | To add a worklog to an issue (Bug, Task, Story, Epic). | Developer | Add a worklog to an issue, add a worklog to a bug, add a worklog to a task, add a worklog to a story, add a worklog to an epic. |
| 13 | Add a comment to an issue. | To add a comment to an issue (Bug, Task, Story, Epic). | Developer | Add a comment to an issue, add a comment, add a comment to a bug, add a comment to a task, add a comment to a story, add a comment to an epic. |
| 14 | Add an attachment to an issue. | To add an attachment to an issue (Bug, Task, Story, Epic). | Developer | Add an attachment to an issue, add an attachment. |
| 15 | Delete an issue. | To delete an issue (Bug, Task, Story, Epic). | Administrator | Delete an issue, delete a task, delete a story, delete a bug, delete a defect, delete an epic. |
| 16 | View sprints | To view sprints. | Developer | View sprints |
Related topics:
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