Page Comparison

Subflows are reusable 'Functions' within a skill that perform a specific task as part of a conversation. These promote reusability by allowing these functions to be utilized across multiple skills, thereby enhancing efficiency and consistency in the development process. Using sub-flows aids advance skill creation in the following ways:

• Efficiency: Subflows eliminate the need to branch to different skills conditionally, allowing for conditional execution of actions within the main skill and then continuing with the remaining steps.

• Reusability: They promote the reuse of functionalities across various skills, reducing redundancy in development efforts.

• Consistency: By using subflows, developers can ensure consistency in executing specific tasks across different parts of the conversation.

For example, if the main skill is 'Create a new account in AD,' corresponding sub flows such as 'Check for Existing User,' 'Generate Unique ID,' and 'Create Account' can be created. Each sub-flow executes a specific task without branching out of the main skill.

SubSkill vs. Subflow

Sub Skills and Sub Flows are crucial in improving the modularity, reusability, and efficiency of Skills. They enable developers to break down complex functionalities into smaller, manageable units, fostering consistency and scalability in conversational experiences. Here are the key differences between Sub Skills and Sub Flows:

1. Control Flow: When branching to a sub-skill, control permanently shifts from the main skill to the sub-skill, and the main skill doesn't regain control automatically. In contrast, a sub-flow functions like a subroutine within the main skill. After the Sub Flow's execution, control returns to the main skill, allowing the conversation to resume where the Sub Flow was invoked.

2. Execution Behavior: A Sub Skill can execute another Sub Skill, Skill, or Sub Flow, permanently branching the conversation flow. On the other hand, a subflow cannot execute another subflow but can branch permanently to a Skill or Sub-skill.

3. Reusability: While both Sub Skills and Sub Flows can be reused across different skills, they differ in their execution and control flow. Sub Skills achieve reusability by creating modular components usable across various conversational scenarios, while Sub Flows promote reusability by encapsulating specific functionalities or tasks within a skill.

4. Invoking: Sub Skills cannot be triggered independently using user phrases. Instead, it's invoked programmatically based on predefined conditions or from a Card or Quick Reply Message during the conversation. Similarly, sub-flows are not triggered independently by user phrases but are invoked within the main skill's flow based on the conversation context. Unlike Sub Skills, Sub Flows cannot be invoked from a Card or Quick Reply Message.

Creation and Management

Subflows can be managed under the Subflows section within Bot Builder. The creation process is similar to creating a skill in Visual Designer, with all the controls available for skill building also applicable to subflow creation. For more information on subflow controls refer to Building Conversation in Visual Designer

Create a New Subflow

Subflow creation is essentially similar to Skill creation. It uses the visual designer to connect various conversation items and create a conversation flow within the subflow.

...

1. On the Skill Builder page, Navigate to Subflow, and click Create Subflow.
   
   
2. Specify the Subflow Name, Description, and Category. The system automatically suggests an Identifier, which can also be edited.
   
   
3. Build the conversation flow in the visual designer canvas. Drap and drop the controls from the palette and connect to build a conversation between the user and the bot. To learn how to build a conversation flow, see Create Skills.
   
   
4. Click Save.

...

1. Navigate to the skill builder and open the required skill.
2. Select one or more steps in the skill using Ctrl+Select or Shift+select.
   
3. Click on the Create Subflow option.
4. On the pop, Specify the Subflow Name, Description, and Category. The system automatically suggests an Identifier, which can also be edited.
   
5. Click Create.
   
   
6. The steps are copied to the canvas. Connect the steps to the START control to build the flow.
   
   
7. Click Save.

...

Export Subflows

In addition to the Bot Export, All/Specific sub-flows can be exported in the Skills Builder on the Subflows tab. 

To export the sub-flows, follow the below steps:

1. Click Skill Builder on the Bots menu on the left navigation panel. The Subflow list screen will appear as shown below:
   Image Added
   
   
2. Select one or more subflows by clicking the checkbox or all subflows by clicking the checkbox on the header grid. Click the more options icon Image Added on the right side of the grid. Click Export to continue.
   Image Added
   
   
3. A pop-up window appears as shown below. Select the required option to confirm whether you want to export the selected Skills or All Skills. Else, you can cancel the process also by clicking Cancel.
   Image Added
   
   
4. The selected subflows/all subflows will be downloaded to your local computer in .zip format.
   Image Added

Other Actions

Click on the START step in the subflow to view workflow usage. Here, you can view the list of skills and the number of occurrences i.e. number of times the subflow is used in each of the skills.

...