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Utilize the ‘Search Skill' to find relevant services at any point during a conversation using search phrases. ‘Search Skill’ looks for the skills that match the provided phrase. The identified results can be accessed using the 'matchedSkill’ Context variables. For more information, refer to Use Variables in Skills.

Follow the below steps to add Search Skills to your skill:

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1. Drag and drop Suggest Skills on the canvas

2. On the properties panel, select Configuring the skills to be suggested.

3. To configure a custom list of skills:

   1. Select Custom.

   2. Choose the desired Display Format, Cards, or Quick Replies.

   3. Type in the Message you wish the user to view.

   4. Under Select Skill, type in the skill name you want to display as a suggested skill.

   5. A minimum of one skill is to be selected.

      

4. To reuse an existing configuration:

   1. Select Suggest Skills.

   2. Select the Suggest Skill Configuration to be displayed to the user. For more information, refer to Customize System Skills behavior.

   3. Click on the pop-out icon to view the Suggest Skill configuration in a new tab.

      

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Search Knowledge construct eliminates configuring integration with the Luma Knowledge tenant. Luma VA and Luma Knowledge tenants are automatically associated with each other. 'Search Knowledge looks for articles directly in the associated Luma Knowledge system. The Knowledge Context variables can access the Knowledge articles in the results. For more information, refer to Use Variables in Skills.

Follow the below steps to add Search Knowledge to your skill:

1. Drag and drop the Search Knowledge construct from the palette onto the canvas.

   

2. On the properties panel, select the search methods:

   1. Metadata - To search for Knowledge Articles using a phrase. You could also supply additional context for the search by providing metadata,

   2. Article ID - To search for a specific Knowledge article using a Knowledge Article ID.

3. Now, based on the selected search method, provide the search filters:

   1. For the ‘Metadata’ Method, you may provide the following:

      1. Search Query: Provide the search phrase to search for Knowledge. The user’s initial request (available in context variable @{conv.skillPhrase}) is assigned to the field by default. You could set the field to a static value or another attribute with a text value.

      2. Domain: Domain is the first level of categorization applicable to the Knowledge Artifact. In Luma Knowledge, all Knowledge Articles are categorized under domains and usually refer to the department or functional division the article is related. For example, HR, IT, Network, etc. These domains must be available in the Knowledge graph of your tenant

      3. Topics: Information on products, services, projects, or sub-teams related to the article. For example, Microsoft, Asset Management, etc.

4. Select ‘Exclude Previously Presented Articles’ to exclude articles already presented in the conversation to avoid duplicates and streamline the result presentation. This ensures duplicate articles are not displayed when the system tries to search for Knowledge within the same conversation.

5. Include All Matched Articles select this option to Include matching articles in the search results along with the precise answer.

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'Search Catalog' searches Service Catalogs within your Luma Knowledge Tenant. Add 'Search Catalog' into your skill to seamlessly search for catalogs during its execution, using a search query or a specific catalog ID. This eliminates the necessity of configuring integrations with the Luma Knowledge tenant, enabling Luma to access catalogs within the associated Luma Knowledge system directly. The Catalogs in results can be accessed using the Catalog Context variables. For more information, refer to Use Variables in Skills.

Follow the below steps to add Search Catalog to your skill:

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