Page Comparison

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1. Drag and drop the Search Knowledge construct from the palette onto the canvas.

   

2. On the properties panel, select the search methods:

   1. Metadata - To search for Knowledge Articles using a phrase. You could also supply additional context for the search by providing metadata,

   2. Article ID - To search for a specific Knowledge article using a Knowledge Article ID.

3. Now, based on the selected search method, provide the search filters:

   1. For the ‘Metadata’ Method, you may provide the following:

      1. Search Query: Provide the search phrase to search for Knowledge. The user’s initial request (available in context variable @{conv.skillPhrase}) is assigned to the field by default. You could set the field to a static value or another attribute with a text value.

      2. Domain: Domain is the first level of categorization applicable to the Knowledge Artifact. In Luma Knowledge, all Knowledge Articles are categorized under domains and usually refer to the department or functional division the article is related. For example, HR, IT, Network, etc. These domains must be available in the Knowledge graph of your tenant

      3. Topics: Information on products, services, projects, or sub-teams related to the article. For example, Microsoft, Asset Management, etc.

4. Select ‘Exclude Previously Presented Articles’ to exclude articles already presented in the conversation to avoid duplicates and streamline the result presentation. This ensures duplicate articles are not displayed when the system tries to search for Knowledge within the same conversation.

5. Include All Matched Articles - select this option to Include matching articles in the search results along with the precise answer.

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