...
Once enabled, Luma VA starts detecting and handling PII information as per the available PII recognizers configured in the system.
Detecting PII
Once PII is enabled, Luma VA automatically detects and masks configured PII information in the following scenarios to ensure compliance and protect sensitive information:
Conversation History
Luma masks PII in Conversation History and Debug Logs to ensure the administrators cannot view user PII information while debugging issues. This prevents accidental exposure of sensitive data during troubleshooting or analysis.Luma AI Services- LLM Prompts
Luma ensures that NO PII information is included in prompts sent to Large Language Models (LLMs). This guarantees that customer information remains secure within Luma’s environment and is not shared externally, maintaining data privacy and compliance.User and Bot Conversations
During live interactions, Luma automatically masks any PII data displayed to the user. This prevents accidental exposure of sensitive information, ensuring that both users and administrators only see masked or redacted data.
By implementing these measures, Luma VA ensures that PII is protected across all touchpoints, maintaining compliance with global privacy standards and fostering trust among users.
For more information on the available PII recognizers configured in the tenant, refer to:
...