As an IT manager, you might need to start a project to address the requirements of a ticket. For example, an infrastructure change can result in a change request in the application. To fulfill the requirements of this change request, are required to:
- Create a project
- Identify the tasks in that project
- Set up a team and allocate tasks to each team member
- Track the status of each task and the project itself.
As part of this step, the Sidekick takes you to the Project Center page. You can perform the following project management-related tasks:
- View the status of projects
- Add projects to the favorite list
- View project details
- Create projects
- Manage project tasks
- Manage project teams
- Manage relationships between projects and service desk components
- Record planned and actual project cost
- Track the effort that is spent on the project
The project management functionality is integrated with the Ticket Center and Configuration Management workspaces. This integration assists you in managing the relationships of tickets and CIs with relevant projects from their respective workspaces also.
You can also directly navigate to the project center page and perform the required tasks. For more information about managing projects, see IT Project Management.