Manage your Projects

IT Project Management is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.

As an IT manager, you might need to start a project to address the requirements of a ticket. For example, an infrastructure change can result in a change request in the application. To fulfill the requirements of this change request, you are required to:

Create a project
Identify the tasks in that project
Set up a team and allocate tasks to each team member
Track the status of each task and the project itself

As part of this step, Sidekick takes you to the Project Center page. You can perform the following project management-related tasks:

View the status of projects
Add projects to the favorite list
View project details
Create projects
Manage project tasks
Manage project teams
Manage relationships between projects and service desk components
Record planned and actual project cost
Track the effort that is spent on the project

Project management functionality is integrated with the Ticket Center and Configuration Management workspaces. This integration assists you in managing the relationships of tickets and CIs with relevant projects from their respective workspaces also.

You can also directly navigate to the project center page and perform the required tasks. For more information about managing projects, see IT Project Management.