View Metrics

Advanced Reporting is only available in the ISM Service Management edition. This feature is not available in the ISM Service Desk edition.

As part of this step, Sidekick takes you to the Advanced Reporting page. You can perform the following tasks:

View all ad hoc views, reports, and dashboards
Create views in a web-based, drag-and-drop editor and use them to generate new reports with the available data sets
Schedule reports for distribution through email and store them in the repository
Add several reports in a Dashboard to display business trends in a single view
Import custom attributes to enhance reports
Use predefined reports and dashboards. For more information, see Predefined Advanced Reports and Dashboards
Ability to give access to the Advanced Reporting module to the analyst roles

You can also directly navigate to the Advanced Reporting page and perform the required tasks. For more information about Advanced Reporting, see Advanced Reporting.