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This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.

Info

title	Note

To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted.

	Skills	Description	Permission	Top Phrases to Trigger the Skill
1	Create

a ticket

an issue

To create

a new ticketSelf service userCreate a new ticket in Jira,
Create a new Jira incident

an issue (list).	Developer	Create an issue.
2

View

Create a

ticket

bug

To

view a ticket with a ticket IDSelf service userView a ticket in Jira,
Show the ticket 5 from Jira4View open tickets  To view the tickets which are openAnalystShow me the open tickets from Jira,
I would like to see the open tickets from Jira. 5View spam tickets To view the tickets which are marked as spamAnalyst Show me the spam tickets from Jira,
I would like to see the spam tickets from Jira. 6View deleted ticketsTo view the deleted tickets Analyst Show me the deleted tickets from Jira,
I would like to see the deleted tickets from Jira. 7Change the priority of the ticket To change the priority of a ticket Self service user Change priority of a Jira ticket 5,
I would like to change the priority of a Jira ticket. 8Delete a ticket  To delete a particular ticketAdministrator I would like to delete a ticket in Jira,
Delete ticket 10 from Jira.9Add a note to a ticket  To add a worklog to a particular ticket AnalystAdd a note to a Jira ticket,
Add worklog to Jira ticket 2. 10Create a change request  To create a change requestSelf service user Create Change Request in Jira,
I would like to create a new change request in Jira. 11View a change request  To view a change request by its ID Self service userView the change request 7,
I would like to view a change request.12View list of change request To view different categories of change requestsAnalyst  View list of change requests.13View all change request To view All the change requests Analyst  View all change requests from Jira.14View open change request  To view the change requests which are openAnalyst I would like to view the change requests which are open,
View open change requests. 15View deleted change requestTo view the deleted change requests  Analyst I would like to view the change requests which are deleted,
View deleted change requests.16Update a change request To update a change request  Analyst Update the change request in Jira,
Need to update the change request 7 in Jira.17Change the priority of the change request To change the priority of a change request Self service user Change the priority of the change request 7,
I would like to change the priority of a change request.18Change the impact of the change request  To change the impact of a change requestSelf service user Change the impact of the change request 7,
I would like to change the impact of a change request 19Change the status of the change request To change the status of a change request Analyst  Change the status of the change request 7,
I would like to change the status of a change request20Delete a change request  To delete a particular change requestAdministrator I would like to delete a change request in Jira,
Delete the change request 10 from Jira.21Add a note to a change request To add a worklog to a particular change request AnalystAdd a note to change request in Jira,
Add a worklog to the change request 2 in Jira.22Create a problem request  To create a problem requestSelf service user Create Problem Request in Jira,
I would like to create a new problem request in Jira.23View a problem request  To view a problem request by its IDSelf service userView the problem request 7,
I would like to view a problem request 24Update a problem request  To update a problem request Analyst Update the problem request in Jira,
Need to update the problem request 7 in Jira.25Change the priority of the problem request  To change the priority of a problem request Self service user Change the priority of the problem request 7,
I would like to change the priority of a problem request.26Change the impact of the problem request To change the impact of a problem request  Self service user Change the impact of the problem request 7,
I would like to change the impact of a problem request.27Change the status of the problem request  To change the status of a problem request AnalystChange the status of the problem request 7,
I would like to change the status of a problem request.28Delete a problem request  To delete a particular problem requestAdministrator I would like to delete a problem request in Jira,
Delete the problem request 10 from Jira.29Add a note to a problem request To add a worklog to a particular problem request Analyst Add a note to problem request in Jira,
Add a worklog to the problem request 2 in Jira.30View list of problem requests To view different categories of problem requests Analyst View list of problem requests in Jira.

create a bug.	Developer	Create a bug.
3

View list of ticketsTo view different categories of ticketsAnalystShow me the list of Jira tickets,
Could you show me the list of tickets from Jira?,
List of Jira tickets please.

Create a task	To create a task.	Developer	Create a task.
4	Create a story	To create a story.	Developer	Create a story.
5	Create an epic	To create an epic.	Developer	Create an epic.
6	View an issue	To view an issue (Bug, Task, Story, Epic).	Developer	View an issue, view a bug, view a task, view a story, view an epic.
7	Assign an issue to a user.	To assign an issue (Bug, Task, Story, Epic).	Developer	Assign an issue to an user, Assign an issue to a user, assign an issue, assign a bug to an user, assign a task to an user, assign a story to an user, assign a epic to an user.
8	View issues assigned to a user	To view issues (Bug, Task, Story, Epic) assigned to a user	Developer	View issues assigned to a user, view bug assigned to an user, view task assigned to an user, view story assigned to an user, view epic assigned to an user.
9	Update summary of an issue.	To update summary of an issue (Bug, Task, Story, Epic).	Developer	Update summary of an issue, update summary, update summary of a bug, update summary of a task, update summary of a story, update summary of an epic.
10	Update description of an issue.	To update description of an issue (Bug, Task, Story, Epic).	Developer	Update description of an issue, update description, update description of a bug, update description of a task, update description of a story, update description of an epic.
11	Update priority of an issue.	To update priority of an issue (Bug, Task, Story, Epic).	Developer	Update priority of an issue, update priority, update priority of a bug, update priority of a task, update priority of a story, update priority of an epic.
12	Add a worklog to an issue.	To add a worklog to an issue (Bug, Task, Story, Epic).	Developer	Add a worklog to an issue, add a worklog to a bug, add a worklog to a task, add a worklog to a story, add a worklog to an epic.
13	Add a comment to an issue.	To add a comment to an issue (Bug, Task, Story, Epic).	Developer	Add a comment to an issue, add a comment, add a comment to a bug, add a comment to a task, add a comment to a story, add a comment to an epic.
14	Add an attachment to an issue.	To add an attachment to an issue (Bug, Task, Story, Epic).	Developer	Add an attachment to an issue, add an attachment.
15	Delete an issue.	To delete an issue (Bug, Task, Story, Epic).	Administrator	Delete an issue, delete a task, delete a story, delete a bug, delete a defect, delete an epic.
16	View sprints	To view sprints.	Developer	View sprints

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