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- Create a new skill in which you can associate the automation workflow service. To know how to create a skill, refer /wiki/spaces/DOC/pages/1215628016Create Skills.
- On the conversation flow tab, select Automation Integration in Add Conversation Item dropdown.
- Select the required workflow service from the list of automation workflows.
- Based on the selected automation workflow, specify the required mapping input details for the workflow service, such as AD username (as shown in the following example).
- Add the other conversation items as required and then click Save.
- Run Build and Publish process.
- After the skill is published, the automation service is triggered whenever the skill is invoked from a supported chat channel. Luma VA prompts users to enter the mandatory inputs to fulfill the skill.
A success message is displayed once the automation skill is completed as shown below.
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