Customizing system skill behavior empowers the tenant administrators to tailor Luma's actions to specific business requirements. The functionalities provide a flexible and powerful toolset to enhance the conversational experience and optimize outcomes. Administrators can finely tune Luma's responses, actions, and decision-making processes to align seamlessly with organizational objectives. This can achieved using skills with predefined behaviors that are executed when a system skill is triggered.
To Customize System Skill Behavior, follow the below steps:
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