Declaring a CI as a Service

Description:

How to steps that guide you on how to declare a CI as a Service

Introduction

When creating tickets, I would like to relate it to the Affected Service. How do I declare a Configuration Item to be a Service so that I can choose from a list of Services Procedure
If you'd like to make a set of CIs available as Affected Service, you can do this by declaring the 'Class' of a CI under the Slice Configuration Parameter"SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES".
 For example, you would like All CIs in your instance having the CCTI of "Software >> Application" be available as Affected Service on a Ticket. 
To do this you can navigate to Tools >> Configuration Parameters and under the parameter SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES add the Class "Software". You can have more than one Class declared here, the list should be comma separated.
 After making this change if you logout and log back in for the changes to take effect, you will see that when creating tickets if you go to the Affected Service Lookup, the system will start including all CIs that have their 'Class' set to "Software" in the list.
TechId: TEC000004603

Keywords: CI; affected Service