Following are the issues in Luma Virtual Agent.
Areas of Impact | Description | Reference |
|---|---|---|
Chat Channel | Attachment / file name is not displayed when conversation is loaded as history in web / test widget & Agent chat console. | VSA-8503 |
Tenant settings | Edit API access keys : Unable to save API access key after a required field validation Workaround - When a user runs into this issue, workaround is to exit the Edit API access keys form, select the access key and enter edit mode again, make modifications to permissions as required & not deselect all permissions (at least one permission is required) - Click Save. | VSA-8502 |
Conversation History | Response sent, Conversation Errored & Contact Custom Attributes Updated events appears multiple times in Events filters | VSA-8450 |
Small talk / system skills | Issue with Skill matching and NLP training in Small talk / system skills | VSA-8411 |
Bot Information | Profile language resets to Bot Language after opening the test widget. (This issue occurs when the bot language & user's profile language are different)
| VSA-8464 |
Agent Chat Console | Intermittent | Firefox v75.0: Navigation from Agent Chat Console to other workspace fails. (Intermittent & low frequency of occurrence; workaround is to use Firefox in incognito mode or a different browser) | VSA-8461 |
Conversation history | Events executed after integration execution event are not displayed in Debug console when integration call returns a large volume of data | VSA-8497 |
Chat Channel | Scrolling through conversation history in Test widget is not smooth and momentarily scrolling freezes when fetching history with a large number of cards | VSA-8423 |
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