Where do I find a list of all the OOTB Operations that are available?
View the list of all OOTB Operations, navigate to Automation >> Workflows. Click on any of the OOTB Workflows available. The Workflow Designer opens. Next, click on “Call Service” in the left panel available beside the canvas to add it. The Call Service activity will be added to the canvas. Double click on the Call Service activity to open the Call Service Activity Configuration. Add details of your Call Service as mentioned in the popup. Click the 'Select a Service' field. Here you will see a list of all the OOTB Operations. The list is also documented here.How do I find out which Service Configurations are required for a specific Service?
The list of workflows and their corresponding Inputs, as well as Service Configurations, are documented on /wiki/spaces/DOC/pages/1616052336.How do I find out which step in the Automation Workflow is failing?
If your Automation Workflow is still in Draft mode, then you can view logs in the Automation Designer. Navigate to Automation >> Workflows. Click any OOTB Workflow. The Workflow Designer opens.
Run your workflow from the Workflow Designer, by manually providing the inputs in the 'Start' step. Then click Logs and review the logs to find out which step is printing an error.
If your Automation Workflow is published, generally it will add a worklog to the ticket from where the workflow was executed. Check the Activity History of the Ticket (this is true only if you have designed your workflow to write the result of the workflow execution as a worklog into the ticket).How do I disable an Automation Workflow?
To disable an Automation Workflow, navigate to Automation >> Workflows. The disable option is available against each workflow. Select the workflow which you want to disable by hovering over it and click on the toggle button provided. The Workflows once disabled, cannot be executed in the Skill.
Can I add one workflow to another workflow?
Yes. Once a Workflow is published as a Service, it can be added to another workflow. When building a new workflow, published Workflows appear in the list of Services available.
I am trying to create a new Workflow but it does not save or get created. Why is this happening?
The system does not allow to create a workflow with the same name. If you do not see the newly created workflow, most likely there is already a workflow existing with the same name. If a workflow with the same name was deleted earlier and you are trying to create a new workflow with the same old name, then the system will also not allow doing that.Can I edit an already Published Workflow?
Yes, you can edit an already published workflow. From Automation >> Workflows, open your workflow in the Workflow Designer, edit it, and save it as a draft while making changes. The older version of the Automation workflow will continue to apply on the tickets to which it has already applied, or to any new matching tickets created while the Workflow is in a Draft state. Once you complete making all the changes, publish the Automation workflow again. Once published, the latest version of the workflow will apply only to new tickets created after the workflow is published.
When relating a Workflow Service as part of a skill, where can I see the Input Parameters listed?
When you are adding an Automation Workflow into a skill, you can see your custom workflow in the list of Workflow Services. Based on the selected workflow service, you need to specify the mandatory input parameters as shown below.