Luma 2.16 Release – May 2022
This release contains the following bug fix:
Defect ID | Description |
---|---|
VSA-10935 | Issue with Skill adoption Dashboard. Skill requests that are not fulfilled due to user permission issue are being counted for Skill Adoption dashboard. |
Luma 2.15.5 Release – April 2022
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10938 | Support for configurable max http pool connections in VSA botconnector |
VSA-10932 | The skill command prefix is currently case sensitive. For improved user experience, the skill command prefix should not be case sensitive. |
VSA-10939 | Change wait_timeout for mysql server |
Luma 2.15.4 Release – April 2022
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10905 | Accent and Case Sensitive issues in Portuguese tenant. |
VSA-10911 | Issue with Build and Publish. Graceful handling of Build & Publish jobs on NLU Extensions startup |
VSA-10913 | Small talk phrases are not working when specific categories are enabled |
VSA-10920 | Phrases do not work if the System Skills are updated after build & publish has triggered |
Luma 2.15.2 Release – March 2022
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10895 | Issue with saving skills with ‘Suggest Skills’ step. Due to the KPI migration as the last step in the conversation flow, any changes to the skill with 'Suggest Skill’ cannot be saved. |
VSA-10893 | KPI Calculations do not support decimal values. KPI Settings allow to save decimal values but the decimals are not supported for KPI calculations. Due to the decimal values, the calculations fail and the KPI dashboard data is not captured. |
Luma 2.15 Release – March 2022
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10847 | The Luma Conversation report exported in .CSV on the Usgae Dashboard shows disorganized data. |
VSA-10880 | While exporting and importing a skill into Luma, Instance configuration is replaced with the default instance even if the skill is not configured with any instance. |
VSA-10879 | User registration verification waiting and error messages are not translated in the bot language |
VSA-10873 | User Auto-Registration Process is taking longer time than expected to complete |
Luma 2.13.2 Release – December 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10812 | Search response generated from Luma Knowledge is not sorted according to confidence score or confidence band. The result display order keeps changing for every request. |
Luma 2.13.1 Release – December 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10805 | Issue when publishing skill. Luma Virtual Agent is taking longer publishing time and is not responsive during Build and Publish. |
VSA-10798 | Intermittent issue with Skill execution. Customer unable to execute skills due to permission error. |
VSA-10816 | Avoid full dialog training when a skill is inactivated. Dialog training triggered due to the inactivation of the skills, causes increased build & publish time. |
Luma 2.13 Release – December 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10782 | CSDM contact correlation issue: When the user name in 'username' column is too long, data is getting truncated during contact correlation. |
VSA-10766 | Synonym not working during Attribute Validation. Currently system validates against one single value and does not consider the synonym values. |
VSA-10796 | Conversation Usage report is failing with sort buffer size error |
VSA-10787 | Issue with Operation Override: Unable to update file attribute when overriding the operation. |
VSA-10786 | Skill Suggestion configurations for ‘Anonymous’ group are missed when Skill Suggestions for any other group is updated. |
VSA-10726 | Attributes with long text messages are getting truncated. |
Luma 2.12 Release – November 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10764 | Unable to upload files/ attachments in MS Teams |
Luma 2.11 Release – October 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10576 | Issue with removing skill from the Suggest Skill list with Custom Display order. |
Luma 2.10 Release – August 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10618 | Localization issue: On User Administration screen, Labels for Roles (End User, Support Agent, Developer, Administrator) are not localized in any locale. |
VSA-10614 | When executing Support Agent actions from Agent chat Console, inactive support agent actions are also available in the Select Action dropdown. |
VSA-10612 | When presenting Suggested skills, only the skills with permissions to the user’s Default group are displayed. Any skills with permission to the user’s custom group are not displayed. |
VSA-10603 | While adding worklog through Support Agent Action, extra new line character (\n) is added to the ticket worklog. |
Luma 2.9.1 Release – June 2021
This release contains the following bug fixes:
Defect ID | Description |
---|---|
VSA-10594 | Unable to update business hours schedule and message for Default Support Team group. |
VSA-10588 | System encounters JSON parse error while executing an integration with a third-party system such as ISM, JIRA. Integration fails if the information/attribute required for the operation contains text with double quotes. |
VSA-10578 | ‘Browse Service Catalogue’ System skill does not display the skills associated to the end-user’s custom group(s). Currently, only the skills with permission granted to the default group are presented to the end-user. |
Luma 2.9 Release – June 2021
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-10567 | Translation issues on Agent Chat Dashboard. Few terms on the Dashboard are not translated to the Bot language. |
VSA-10563 | File upload process message displayed on the Chat channel is not translated. |
VSA-10553 | Incorrect Firstname displayed in the Welcome message. Upon successful registration of a new user in Luma VA, “Anonymous“ appears in the welcome message instead of the user’s firstname. |
Luma 2.8 Release – March 2021
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-10471 | Issue with Window Maximized event representation in Conversation History. In a few conversations, it is incorrectly clubbed with skill, making it difficult to locate the skill. |
VSA-10462 | Issue with "Is Empty" rule condition. "Is Empty" rule condition is incorrectly resolved to False, though the attribute value is null. |
VSA-10461 | Issue with Skill execution in Ruleset. When switching from Continue or Exit to Skill in "Execute" dropdown of existing Rule conditions, the skill list does not populate, instead it keeps loading. |
VSA-9957 | Intermittent issue with skill identification. Skills is not recognized correctly and requires multiple build & publish to work. |
VSA-10484 | While associating Users to a group, User’s list does not load and throws a server error. |
VSA-10474 | Issue with localization: The system generated error messages appear in English even though the Bot Language is Spanish. |
VSA-10467 | System throws "Invalid conversation item" error when a new conversation item is added to a skill. |
VSA-10486 | Issue with Suggest Skill display in carousel display. All configured suggest skills are not displayed to the end-user to choose from when the Display type is Cards. |
VSA-10505 | Integration → No Data check fails when the data retrived from the integration contains special characters (double quotes). |
Luma 2.7.2 Release – March 2021
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-10470 | Skill execution flow intermittently stops after user's response to an attribute prompt |
VSA-10468 | Intermittent Issues with skill execution when branching to a sub skill. |
VSA-10472 | Prompt values received from the user is considered as New NLP triggers to find a matching skill. |
VSA-10246 | Intermittent issue with executing skills- Bot recognizes the matching skill but does not continue with execution. |
Luma 2.7.1 Release – March 2021
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-10475 | Unable to open Web Widget and load Conversation History intermittently in case of large historical transactions. |
Luma 2.6.1 Release – December 2020
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-10256 | In the Conversation history/Debug Logs -> Download option, File extension is missing for the downloaded file if the bot name contains a dot(.) |
VSA-10252 | Capture response message definition in the Response Sent event in conversation history |
VSA-10239 | Fallback detected Event in conversation history to show all matched skills along with confidence scores |
Luma 2.6 Release – December 2020
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-9876 | Incorrect message for Attribute Value Filled event. |
VSA-9871 | Inconsistency in the behavior of Search in dropdowns |
VSA-9870 | Unable to assign User Phrases to System Skills from Supervised Training |
VSA-9818 | System error in Japanese bot |
VSA-9788 | Issue with auto-authentication of some users |
Luma 2.5.2 Release – November 2020
This release contains the following fixes and features:
Defect ID | Description |
---|---|
VSA-9953 | Transfer to agent skill is not working. |
VSA-9863 | Skills | Attribute tagged in user phrases are lost when phrases are added through supervised training |
Luma 2.5.1 Release – October 2020
This release contains the following fixes and features.
Defect ID | Description |
---|---|
VSA-9819 | System error in 2.x PITHK Japanese bot. Unable to execute any skills in the Japanese bot |
Luma 2.5 Release – October 2020
This release contains the following fixes and features:
Defect ID | Description |
VSA-6660 | Constraint and Violation messages are being displayed for Boolean Attributes. This should be removed as Boolean functions do not require the fields. |
VSA-8129 | Blank space is being shown under Values and Synonyms. This should be replaced with the text "No Values or Synonyms defined for the Attribute." |
VSA-8160 | The date should be displayed in all messages Agent Chat Console, i.e., for Cards, Quick replies, and Image messages. |
VSA-8258 | In Instance configuration, the headings Query parameters, Path Parameters, Header, have been prefixed with "Global" to avoid confusion between the regular ones and the global ones. |
VSA-8446 | At Instances, Set Attributes and Operations page, Override Integrations, the scroll should be at the page level and not at the grid level. |
Luma 2.4.1 Release – June 2020
This release contains the following fixes and features:
Defect ID | Description |
VSA-8535 | Issue with using raw text fields in Operation Outbound mapping |
VSA - 8530 | Added "text/plain" accept type to the Header drop-down in Operation details |
VSA - 8525 | Issue with saving information selected in User Reconciliation for Channel Authentication field on Channel Configuration page |
VSA-8503 | Issue with loading Attachment/ Filename when the conversation is loaded as history in Web / Test Widget & Agent Chat Console. |
VSA-8502 | Unable to save API access key after a required field validation. |
VSA-8487 | Ongoing active chat placements are not consistent when multiple expired chats are available, |
VSA-8450 | On the Conversation History page, Response sent, Conversation Errored & Contact Custom Attributes Updated events appears multiple times in Events filters. |
VSA-8423 | Scrolling through conversation history in the Test widget is not smooth and momentarily, scrolling freezes when fetching history with a large number of cards. |
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