Unable to process the bulk import
Description:
This article helps to trouble shooting issue when the bulk process data does not complete the upload
Issue:
Bulk Import Data is not working. After selecting the Upload button, it does not complete the upload.
Cause:
Modification of bulk import template caused an issue while uploading the file from the bulk process data
Resolution:
- XLS Template for Bulk Upload of Cloud ITSM Entities file contains an additional sheet (EX: sheet1) which caused an issue
- please Remove the additional sheets in the template if any.
- Do not modify (Adding the sheets) the template to process the data successfully.
TechId: TEC1630621
Keywords: Bulk Process; bulk upload
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