This article lists out the number of out-of-the-box skills for Jira which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.
Note
To import these skills into your bot, please contact support@serviceaide.com and request the IT Support Skills import file. They will send you zip file that is formatted with all these skills and attributes and can be imported into your bot from Bot/Skills by clicking the ... (more options) button. It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted.
Skills | Description | Permission | Top Phrases to Trigger the Skill | |
|---|---|---|---|---|
| 1 | Create an issue | To create an issue (list). | Developer | Create an issue |
| 2 | Create a bug | To create a bug. | Developer | Create a bug |
| 3 | Create a task | To create a task. | Developer | Create a task |
| 4 | Create a story | To create a story. | Developer | Create a story |
| 5 | Create an epic | To create an epic. | Developer | Create an epic |
| 6 | View an issue | To view an issue (Bug, Task, Story, Epic). | Developer | View an issue view a bug view a task view a story view an epic |
| 7 | Assign an issue to a user. | To assign an issue (Bug, Task, Story, Epic). | Developer | Assign an issue to an user Assign an issue to a user assign an issue assign a bug to an user assign a task to an user assign a story to an user assign a epic to an user |
| 8 | View issues assigned to a user | To view issues (Bug, Task, Story, Epic) assigned to a user | Developer | View issues assigned to a user view bug assigned to an user view task assigned to an user view story assigned to an user view epic assigned to an user |
| 9 | Update summary of an issue. | To update summary of an issue (Bug, Task, Story, Epic). | Developer | Update summary of an issue update summary update summary of a bug update summary of a task update summary of a story update summary of an epic |
| 10 | Update description of an issue. | To update description of an issue (Bug, Task, Story, Epic). | Developer | Update description of an issue update description update description of a bug update description of a task update description of a story update description of an epic |
| 11 | Update priority of an issue. | To update priority of an issue (Bug, Task, Story, Epic). | Developer | Update priority of an issue update priority update priority of a bug update priority of a task update priority of a story update priority of an epic |
| 12 | Add a worklog to an issue. | To add a worklog to an issue (Bug, Task, Story, Epic). | Developer | Add a worklog to an issue add a worklog to a bug add a worklog to a task add a worklog to a story add a worklog to an epic |
| 13 | Add a comment to an issue. | To add a comment to an issue (Bug, Task, Story, Epic). | Developer | Add a comment to an issue add a comment add a comment to a bug add a comment to a task add a comment to a story add a comment to an epic |
| 14 | Add an attachment to an issue. | To add an attachment to an issue (Bug, Task, Story, Epic). | Developer | Add an attachment to an issue add an attachment |
| 15 | Delete an issue. | To delete an issue (Bug, Task, Story, Epic). | Administrator | Delete an issue delete a task delete a story delete a bug delete a defect delete an epic |
| 16 | View sprints | To view sprints. | Developer | View sprints |
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