Automation allows you to automate tasks on remote services, servers, applications, and hardware. It removes the need to manually perform repetitive or rules-based tasks. It can streamline the way IT operates and shift tedious administration tasks away from people in order to allow them to focus on higher-value work. Since the automated processes are recorded, management can review these events to determine if there are areas where further improvement can and should be made. Not only does Automation save your organization a significant amount of money in terms of operating costs, but it also frees up service desk analysts to focus their efforts on more mission-critical tasks such as assisting customers on complex issues and customer satisfaction.
The current automation web application is fully supported only in the Chrome web browser at this time. |
Following are the benefits of automation:
Automation can automate tasks such as employee onboarding, manage user access rights, server management, and more. For example, you can use Directory and Mail Server operations provided out-of-the-box to set up network accounts and mailboxes for new employees. Some examples where Automation allows you to integrate with external systems is:
Automation is an optional add-on and is a separate subscription from the rest of Intelligent Service Management licenses. Automation is licensed based on workflow executions.
To purchase a subscription, contact your Serviceaide account manager. The account manager can arrange to have the add-on activated for your organization's production and staging instances, generally within a few days.
You can send an email to info@serviceaide.com to request a trial.
Following is a brief overview of how automation works:
Configure an Automation Workflow
Out-of-the-box Automation Operations and Workflows
Execute an Automation Service from a Skill