The workflow initiates when an end user initiates a conversation in Luma which is tied to an Automation Workflow.
Based on the parameters in the ticket, the appropriate matching skill is invoked.
The skill collects the data required to execute the task from the end user.
The skill fulfillment is executed through the automation action.
The Automation workflow performs intelligent workflow driven tasks.
Based on the status of the task, the Automation workflow updates the status of the tasks in the conversation interface.