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This article contains the list of web services wrapper interface to enable access to the existing Cloud existing Intelligent Service Management functionality that is exposed through the SOAP web services API. 

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Contact

DefinedSearch

Incident

Knowledge Article  

Organization

Problem

ServiceRequest

SupportGroup

TaskTicket

TenantProvisioning

This is the web services wrapper around the conventional Support Console (Instance Management) functionality available in Cloud Service Management that aids in automatic provisioning and deprovisioning of tenants. It provides a set of administration and management capabilities necessary to provision tenants. Thus, assists the production support team in effectively provisioning new tenants as well as configuration and management of existing tenants inside a deployed application instance.


Ticket

The web services wrapper interface is to enable access to the existing Cloud existing Intelligent Service Management functionality for all types of Tickets underneath that is being exposed as a web service.

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