SupportGroup Web-services

General

Mandatory input for each operation

• Credentials - Web Service Client User authentication credentials
• extendedSettings - Extended Settings such as response format.

Each Operation returns -

• DefaultServiceResponse JavaBean container which stores the specific bean response for Web Services operation
• While creating an entity, values for fields such as Row ID (Unique system generated), Entity ID (System generated )should not be entered as input parameter values.
• While updating an entity, values for fields that already contain a Read only value should not be entered as input parameter values.

getSupportGroup

Id: 104 
Returns an excerpt pertaining to the specified the support group.

Input Parameters
supportGroupId - Support Group Id for which details should be fetched.

Output
Description, Disable Service Feedbacks, Group ID, Group Name, Organization ID, Refresh Table Every(Mins), Status, Sub Type, Type, Used For, View Organization Tickets.

listSupportGroups

Id: 105 
Returns the list of all the active support groups matching the specified search criteria.

Input Parameters  
searchText - String to match the Support Group Name, Type, Description etc.

Output
Description,  Group ID,  Group Name

addSupportGroup

Id: 218 
Adds a support group with the specified group information.

Input Parameters  
Group Name, Description, Group Email, Group Phone, Refresh Table Every(Mins), Disable Service Feedbacks, Type, Sub Type, Next Escalation Group Name, Next Escalation Group ID, View Organization Tickets, Used for, 

Output
Row ID

updateSupportGroup

Id: 219
Updates an existing support group identified by the Row ID.

Input Parameters  
Group Name, Description, Group Email, Group Phone, Refresh Table Every(Mins), Disable Service Feedbacks, Type, Sub Type, Next Escalation Group Name, Next Escalation Group ID, View Organization Tickets, Used for,

Output
Row Id

setSupportGroupStatus

Id: 220 
Sets/updates the status of the existing support group i.e. marks the support group as either Active or Inactive.

Input Parameters  
Group ID, Support Group Status

Output
None

listMembers

Id: 221 
Returns a list of all contact members associated with specified Support Group identified by Row ID.

Input Parameters  
Group Id

Output
Contact, Primary Group, Group Lead, Primary Group, Status

addMember

Id: 222 
Adds specified contact identified by either the Row ID as member of specified Support Group identified by the Row ID.

Input Parameters  
Group Id, Member Id

Output
None

removeMember

Id: 223 
Removes a specified contact member identified by Row ID for the specified Support Group identified by the Row ID.

Input Parameters  
Group Id, Member Id

Output
None

setGroupLeadStatus

Id: 224 
Sets specified contact member  identified by Row ID as a group lead for the specified Support Group identified by Row ID.

Input Parameters  
Group ID, Member ID, Group Lead (??)

Output
None

listServiceAvailability

Id:225 
Returns a list of all service availability schedule (timeslip) information related to the specified Support Group identified by Row ID.

Input Parameters  
Group Id

Output
Schedule ID, Holiday List, rel_state, Status, End Date, End Time, Start Date, Start Time, Time Zone Id, Time Zone, Days of the Week

addAvailabilitySchedule

Id: 226 
Adds service availability schedule (timeslip) information related to the specified Support Group identified by Row ID.

Input Parameters  
Group ID, Start On, Start Time (Hrs,Min,Sec AM/PM), End By, End time (Hrs,Min,Sec AM/PM), Using this Time Zone (ID), Using this Time Zone (Name), Repeat On, Holiday List (Name), Holiday list (ID), 

Output
Schedule Id ??

updateAvailabilitySchedule

Id: 227 
Updates an existing service availability schedule (timeslip) information related to the specified Support Group identified by Row ID.

Input Parameters  
Group ID, Schedule Id, Start On, Start Time (Hrs,Min,Sec AM/PM), End By, End time (Hrs,Min,Sec AM/PM), Using this Time Zone (ID), Using this Time Zone (Name), Repeat On, Holiday List (Name), Holiday list (ID),

Output
Schedule Id??

deleteAvailabilitySchedule

Id: 228 
Deletes an existing service availability schedule (timeslip) information related to the specified Support Group identified by Row ID.

Input Parameters
Group Id, Schedule Id

Output
None

listLocation

Id: 260 
Returns a list of all the active Organization (Organization-Site-Location) for the specified Support Group identified by Row ID.

Input Parameters  
Group Id

Output
Address, Building, Organization, Floor, Relationship, Group Lead, IS PRIMARY?, Group Organization Relation ID, Organization ID, Status, Site, Suite

addLocation

Id: 261 
Adds a new active Organization (Organization-Site-Location) for the specified Support Group identified by Row ID.

Input Parameters 
Group ID, Relationship, Organization ID, Site ID, Location ID 

Output
org_group_rel_id

updateLocation

Id: 262 
Updates an existing Organization (Organization-Site-Location) for the specified Support Group identified by Row ID.

Input Parameters  
Group ID, Group Organization Relation ID, Relationship, Organization ID, Site ID, Location ID

Output
org_group_rel_id

unrelateLocation

Id: 263 
Unrelates an existing Organization (Organization-Site-Location) for the specified Support Group identified by Row ID.

Input Parameters  
Group ID, Group Organization Relation ID

 
Output
None

setPrimaryLocationStatus

Id: 264 
Marks an existing Organization (Organization-Site-Location) as primary Organization for the specified support group.

Input Parameters  
Group ID, Group Organization Relation ID

Output
None

setPrimaryMember

Id: 265 
Sets a member as primary member for the support group.

Input Parameters  
Group ID, Member ID

Output
None