Web Services Catalog

This article contains the list of web services wrapper interface to enable access to the existing Intelligent Service Management functionality that is exposed through the SOAP web services API. 

Attachment

BulkUpload

Categorization

ChangeRequest

Communication

ConfigurationItem

Contact

DefinedSearch

Incident

Knowledge Article  

Organization

Problem

ServiceRequest

SupportGroup

TaskTicket

Ticket

The web services wrapper interface is to enable access to the existing Intelligent Service Management functionality for all types of Tickets underneath that is being exposed as a web service.

utility

This is a generic web service that offers the utility operations.

ValueList

Worklog

WorkflowAction

This web service has function which returns available workflow actions on any of the provided ticket id. It is based on the ticket state and privilege to the web service user.