Declaring a CI as a Service
Description:
How to steps that guide you on how This article guides you through the process to declare a CI as a Service.
Introduction
When creating tickets, I would like to relate it to the Affected Service. How do I declare a Configuration Item to be a Service so that I can choose from a list of Services Procedure.
If you'd like to make a set of CIs available as Affected Service, you can do this by declaring the 'Class' of a CI under the Slice in Configuration Parameter, using the "SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES" parameter name. For
For example, you would like All CIs in your instance having the CCTI of "Software >> Application" be available as Affected Service on a Ticket.
To do this, you can navigate to Tools >> Configuration Parameters and under the parameter follow these steps:
- Navigate to MANAGE> Tools > Configuration Parameters.
- Select the SLA_BUSINESS_SERVICES_IDENTIFIER_CLASSES parameter and add the Class "Software" in the Parameter Description field. You can
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- specify more than one Class
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- in Parameter Description; the list should be comma separated.
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- After making this change
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- , log out from the application and log
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- in
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- again to view the modifications. You can notice that, when creating tickets if you go to the Affected Service Lookup,
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- all CIs that have their 'Class' set to "Software" in the list are included.
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