|Facebook Messenger||Certified||Rich Text|
|Google Hangouts||Supported||Rich Text|
|Microsoft Teams||Certified||Rich Text|
|Serviceaide Web Widget within Intelligent Service Management*||Certified||Rich Text|
|Serviceaide Web Widget embedded in other Web Sites*||Certified||Rich Text|
|/wiki/spaces/CloudITSM/pages/775585832||Microsoft has announced end of support for bots connecting to Skype for Business; because of this, new bots cannot be added to Skype for Business channel after June 30, 2019. Existing bots will continue to work until October 31, 2019.||Text|
|/wiki/spaces/CloudITSM/pages/770506801||Microsoft has announced end of support for bots connecting to Skype for Business; because of this, new bots cannot be added to Skype for Business channel after June 30, 2019. Existing bots will continue to work until October 31, 2019.||Text|
|WhatsApp via Twilio||Supported||Text|
* Serviceaide Web Widget is not a proactive channel, meaning Follow-Ups will only be sent to users when they are logged into the Web Widget. Other channels often send the user an email if they are not logged in. Serviceaide Web Widget can be embedded in other intranet and internet web sites such as Sharepoint.
If there are additional channels that you need supported, please reach out to our support team at email@example.com.
The below table defines the supported languages for the Luma platform.
Agent Chat Console*
* This refers to the Skills Builder and Agent Chat Console interfaces showing forms and labels in the specified language.
** This refers to the Natural Language Processing Engine understanding user conversations in the specified language.
The following browsers are supported with Skills Builder and the Agent Chat Console.
v66 to v78v79
v59 to v69
v9 to v12
Note: The Automation workspace currently only supports Google Chrome. To learn more about Automation see Automation