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Channel
Status
Channel Type
Facebook MessengerCertifiedRich Text
Google HangoutsSupportedRich Text
Microsoft TeamsCertifiedRich Text
Serviceaide Web Widget within Intelligent Service Management*CertifiedRich Text
Serviceaide Web Widget embedded in other Web Sites*CertifiedRich Text
SlackSupportedRich Text
SkypeCertifiedRich Text
/wiki/spaces/CloudITSM/pages/775585832Microsoft has announced end of support for bots connecting to Skype for Business; because of this, new bots cannot be added to Skype for Business channel after June 30, 2019. Existing bots will continue to work until October 31, 2019.Text
/wiki/spaces/CloudITSM/pages/770506801Microsoft has announced end of support for bots connecting to Skype for Business; because of this, new bots cannot be added to Skype for Business channel after June 30, 2019. Existing bots will continue to work until October 31, 2019.Text
WhatsApp via TwilioSupportedText
WeChatSupportedText
SMSComing SoonText

* Serviceaide Web Widget is not a proactive channel, meaning Follow-Ups will only be sent to users when they are logged into the Web Widget. Other channels often send the user an email if they are not logged in. Serviceaide Web Widget can be embedded in other intranet and internet web sites such as Sharepoint.

If there are additional channels that you need supported, please reach out to our support team at support@serviceaide.com. 

Languages

The below table defines the supported languages for the Luma platform. 


Language

Skills Builder*

Agent Chat Console*
NLP Engine**
EnglishYesYesYes
PortugueseYesYesYes
SpanishYesYesYes
ChineseYesYesYes


* This refers to the Skills Builder and Agent Chat Console interfaces showing forms and labels in the specified language.

** This refers to the Natural Language Processing Engine understanding user conversations in the specified language.

Browsers

The following browsers are supported with Skills Builder and the Agent Chat Console.


Google Chrome

Mozilla Firefox

Apple Safari

Microsoft Edge
 Internet Explorer

v66 to v78v79

v59 to v69

v9 to v12

44 11

Note: The Automation workspace currently only supports Google Chrome. To learn more about Automation see Automation

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