Out-of-the-box Skills for Wendia

This article lists out the out-of-the-box skills for Wendia which the administrator can import into their Bot. Luma uses these skills to guide the user through a conversation to create or view tickets in their Service Management system.

To import these skills into your bot, please contact Serviceaide Support Team and request for Skills import file. You will receive a zip file that is formatted with all these skills, attributes and can be imported into your bot using Bot Export and Import.

It is strongly suggested that you do this first on your Staging environment. Attributes cannot be deleted.

	Skills	Description	Permission	Top Phrases to Trigger the Skill
1	Create a new incident case	To create a new incident case	End User	Create an incident case
2	View a case	To view an existing case	End User	View a case
3	View list of cases	To view a list of cases	End User	View list of Cases
4	View inprocess cases	To view a list of cases with status In Progress	End User	View In Process cases Inprocess cases
5	View open cases	To view a list of cases with status Open	End User	View open cases
6	View solved cases	To view a list of cases with status Resolved	End User	View resolved cases
7	View closed cases	To view a list of cases with status Closed	End User	View closed cases
8	Update a case	To update summary of a Case	End User	update case update incident case
9	Update status of a case	To update status of a Case	End User	Update status of an case, update status, update case status
10	Update priority of a case	To update priority of a Case	End User	Update priority of a case, update priority, update case priority
11	Update description of a case	To update description of a case	End User	Update description of a case update description, update case description
12	Assign case to a responsible	To assign a case	End User	Assign a case to an individual Assign a case to a responsible assign a case to a group