This section discusses the common troubleshooting tips while using the web widget.
- Disable the unwanted Widgets to avoid performance-related unexpected behavior and errors.
- Usually, widget display issues are caused by the firewall than the widget script. Ensure that any firewall ports restricting the external API calls are open.
During the chat, if the server stops responding, or if the connection is lost, click on the URL in the web widget to re-establish the connection as shown in the following sample image.
- If your secret key is exposed to external persons and for security reasons, you can regenerate the secret key anytime by clicking the refresh icon
in the Configure Web Widget dialog box and replace the secret key in the index.html file as well. Following are some of the common errors and their troubleshooting tips, as well as some additional information while using the web widget:
- If the secret key is entered incorrectly, or if it is refreshed in the skills builder but the refreshed code is not updated in the web widget Body code, then the following error message appears. To resolve this issue, replace the old secret key with the new one.
- In case the connection is lost or the server is down, the following error message appears. To resolve this issue, check your internet connection.
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