Luma Virtual Agent allows can integrate with a wide range of messaging application and chat channels through which end-users to interact with your bot from different chat tools or channels. With pre-built channels, organizations can design skills or conversations, and then deploy them across multiple channels.
To Configure a Channel,
Click Configuration. on the Bots menu.
Click the Channels tab.
You can see all the supported channels viz. such as Google Hangouts, Web Widget, WeChat, Microsoft Teams, Twilio Whatsapp, Slack.
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It's highly recommended to connect your Bot to your company's primary chat channel as this makes it simple for users to reach out to the Bot. |
The Channels tab displays all supported channels and shows configured channels with an active/inactive toggle.
For more detail on configuring chat channels refer to the following :