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Open the app and navigate to the login screen.
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Logging into the Mobile App
Luma Mobile App provides two ways of logging into the system:
Log in as a Registered user- Authentication using the Magic link
Authentication using tenant details allows the end user to authenticate themselves login as registered users. Users already available in the tenant and have tenant details can log in to the application using a Magic link. The Magic Link provides a more effortless authentication experience for users. Magic link associated with the end-users Luma account. It contains the secret key used to authenticate the user.
Once the Mobile App is installed on the user’s device, end-users can use it to request a Magic link. Luma sends the Magic Link to the user’s registered email address. On clicking the link, the device recognizes this link and opens up the Mobile app. The user’s authentication information is stored in secure storage in the device until the user logs out of the mobile app. Each time the user opens the app, it automatically logs them in.
When the user logs out, the authentication information associated with the app is removed. The user can again generate a new Magic Link.
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The Magic link must be clicked on the user’s device where the Luma Mobile app is installed. On clicking the Magic link, user is automatically redirected to Luma Mobile App. |
Follow the below steps to log in to the mobile app as a Registered user:
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Open the Mobile App on your device.
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On the login screen, tap on the ‘Login as Registered user’
Provide your tenant details to request a magic link
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Add the Environment URL
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Provide your user identification detail. This could be your Username, Email address, or phone number, information used by your organization to identify users.
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Tap on Sign in.
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You will receive a login verification email with a magic link at your registered email address. Click on the magic link.
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Luma authenticates the user using the magic link and redirects the user to the Bot conversation in Luma Mobile App
Log in as a Guest user- Using the QR code
Guest login is available for anonymous users in Luma. These are the users that are not registered as users in your tenant. These users may not have the details required to connect to your tenant. Luma Mobile App facilitates such logins via QR code. These QR codes are tenant-specific and encapsulate the environment and tenant details. Users can scan the QR code and log in as ‘Guest'. The user can now access the skills and Knowledge available for Guest users. For more information on Guest or Anonymous users, refer to Define Roles, Permissions, and Groups.
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Tenant Administrators must share the QR code with user’s in their organization. Copy or Download the QR code from Bot → Configurations → Channels → Mobile App configurations screen. |
Follow the below steps to log in to the mobile app as a Guest user:
Open the Mobile App on your device.
On the login screen, tap on ‘Login as Guest (with QR code)’.
Scan the QR code.
The Mobile app reads the tenant’s details and logs the user as an Anonymous user.
The users can now execute the skills available for the Anonymous user group.
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Users can follow the tenant specific user registration behaviour to register themselves in Luma. Users can execute the User registration skill (default or customized skill) to register themselves. |