Organizations with employees working in the field often have challenges providing quick and easy support without access to services and information. The Luma Mobile App puts the virtual agent in your pocket. Now, users are supported around the clock, even while away from the office. End-Users can use Luma Mobile to converse with their virtual agent, search for Knowledge, submit requests, and initiate requests or workflows.
In addition to a standard text-based channel, Luma Mobile App is enhanced with the following advanced features:
Easy Voice Interaction:
Luma Mobile App is voice-enabled. Users have the option of typing messages or speaking with the virtual agent. Users can now avoid typing long responses; instead, they talk to the virtual agent. It leads to a simple, natural conversation like they would with a human.High-Resolution Camera Access:
Luma Mobile App can harness the power of your device camera. Users can gather high-resolution photos using the mobile camera and submit them as attachments when interacting with the virtual agent. The camera can also scan barcodes or QR codes and identify IT assets, products, or other items identified by a barcode or QR code.Location Services
Luma Mobile App also supports location-based services. You can now configure services in your virtual agent that may need the user’s location to provide accurate information or support. While executing such services, the virtual agent asks the end-user to share their location. This is a powerful way to provide support in the field in various situations.Attachments:
Luma Mobile App can also access photos and documents available on your phone. When interacting with the virtual agent, users can attach and upload images from the photo library or any other document on their phone, such as a PDF file.
These features make Luma Mobile App a power tool that makes interacting with your virtual agent simple and effective. Ask the Luma Virtual Agent for information or service and see how easy it is to get assistance.
Getting started with Mobile App
Like the other Luma chat channels, the Mobile app can also converse with your Virtual Agent. It can look for information, execute pre-defined services, or trigger process workflows. The Mobile App is available for all types of users in your organization.
One of the major benefit with the Mobile app is the No channel configuration. Luma Mobile App does not require administrator to configure the channel. Once the channel is enabled, End-users can just download the Luma Mobile app from the App store or Google play store and use the QR code or environment details to login.
End-Users can use the mobile app to:
Search for information and view Knowledge Articles
Leverage existing skills in your virtual agent and execute services such as resetting your password, creating a ticket, updating a ticket, etc.
Attach a picture to a ticket – Instead of typing or tapping notes, take a picture of the issue, and attach it to the ticket.
Dictate instead of type - Avoid typing long messages. Speak with the virtual agent like you would speak to a support agent.
Share your current location with the services that require location information.
Scan Bar Codes and QR codes
Download and Install Mobile App
The mobile app is available for Android and ISO devices (…coming soon). End-users can download the app ‘Luma’ from the Google Play Store and the Apple App Store.
Download the app and install it on your device. The Luma Mobile App is now available on your device.
Open the app and navigate to the login screen.
Logging into the Mobile App
Luma Mobile App provides two ways of logging into the system:
Log in as a Registered user- Authentication using the Magic link
Authentication using tenant details allows the end user to authenticate themselves login as registered users. Users already available in the tenant and have tenant details can log in to the application using a Magic link. The Magic Link provides a more effortless authentication experience for users. Magic link associated with the end-users Luma account. It contains the secret key used to authenticate the user.
Once the Mobile App is installed on the user’s device, end-users can use it to request a Magic link. Luma sends the Magic Link to the user’s registered email address. On clicking the link, the device recognizes this link and opens up the Mobile app. The user’s authentication information is stored in secure storage in the device until the user logs out of the mobile app. Each time the user opens the app, it automatically logs them in.
When the user logs out, the authentication information associated with the app is removed. The user can again generate a new Magic Link.
The Magic link must be clicked on the user’s device where the Luma Mobile app is installed. On clicking the Magic link, user is automatically redirected to Luma Mobile App.
Follow the below steps to log in to the mobile app as a Registered user:
Open the Mobile App on your device.
On the login screen, tap on the ‘Login as Registered user’
Provide your tenant details to request a magic link
Add the Environment URL
Enter the tenant’s name
Provide your user identification detail. This could be your Username, Email address, or phone number, information used by your organization to identify users.
Tap on Sign in.
You will receive a login verification email with a magic link at your registered email address. Click on the magic link.
Luma authenticates the user using the magic link and redirects the user to the Bot conversation in Luma Mobile App
Log in as a Guest user- Using the QR code
Guest login is available for anonymous users in Luma. These are the users that are not registered as users in your tenant. These users may not have the details required to connect to your tenant. Luma Mobile App facilitates such logins via QR code. These QR codes are tenant-specific and encapsulate the environment and tenant details. Users can scan the QR code and log in as ‘Guest'. The user can now access the skills and Knowledge available for Guest users. For more information on Guest or Anonymous users, refer to Define Roles, Permissions, and Groups.
Tenant Administrators must share the QR code with user’s in their organization. Copy or Download the QR code from Bot → Configurations → Channels → Mobile App configurations screen.
Follow the below steps to log in to the mobile app as a Guest user:
Open the Mobile App on your device.
On the login screen, tap on ‘Login as Guest (with QR code)’.
Scan the QR code.
The Mobile app reads the tenant’s details and logs the user as an Anonymous user.
The users can now execute the skills available for the Anonymous user group.
Users can follow the tenant specific user registration behaviour to register themselves in Luma. Users can execute the User registration skill (default or customized skill) to register themselves.
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