Luma Mobile App - Virtual Agent in your Pocket

Organizations with employees working in the field often have challenges providing quick and easy support without access to services and information. The Luma Mobile App puts the virtual agent in your pocket. Now, users are supported around the clock, even while away from the office. End-Users can use Luma Mobile to converse with their virtual agent, search for Knowledge, submit requests, and initiate requests or workflows.

In addition to a standard text-based channel, Luma Mobile App is enhanced with the following advanced features:

• Easy Voice Interaction:
  Luma Mobile App is voice-enabled. Users have the option of typing messages or speaking with the virtual agent. Users can now avoid typing long responses; instead, they talk to the virtual agent. It leads to a simple, natural conversation like they would with a human.

• High-Resolution Camera Access:
  Luma Mobile App can harness the power of your device camera. Users can gather high-resolution photos using the mobile camera and submit them as attachments when interacting with the virtual agent. The camera can also scan barcodes or QR codes and identify IT assets, products, or other items identified by a barcode or QR code.

• Location Services
  Luma Mobile App also supports location-based services. You can now configure services in your virtual agent that may need the user’s location to provide accurate information or support. While executing such services, the virtual agent asks the end-user to share their location. This is a powerful way to provide support in the field in various situations.

• Attachments:
  Luma Mobile App can also access photos and documents available on your phone. When interacting with the virtual agent, users can attach and upload images from the photo library or any other document on their phone, such as a PDF file.

These features make Luma Mobile App a power tool that makes interacting with your virtual agent simple and effective. Ask the Luma Virtual Agent for information or service and see how easy it is to get assistance.

Getting started with Mobile App

Like the other Luma chat channels, the Mobile app can also converse with your Virtual Agent. It can look for information, execute pre-defined services, or trigger process workflows. The Mobile App is available for all types of users in your organization.

End-Users can use the mobile app to:

• Search for information and view Knowledge Articles

• Leverage existing skills in your virtual agent and execute services such as resetting your password, creating a ticket, updating a ticket, etc.

• Attach a picture to a ticket – Instead of typing or tapping notes, take a picture of the issue, and attach it to the ticket.

• Dictate instead of type - Avoid typing long messages. Speak with the virtual agent like you would speak to a support agent.

• Share your current location with the services that require location information.

• Scan Bar Codes and QR codes

Download and Install Mobile App

The mobile app is available for Android and ISO devices (…coming soon). End-users can download the app ‘Luma’ from the Google Play Store and the Apple App Store.

Open

Download the app and install it on your device. The Luma Mobile App is now available on your device.

Open

Open the app and navigate to the login screen.