Luma Virtual Agent provides a variety of automation workflows. In this article, you will learn how to configure an Automation Workflow related to Powershell Service Configuration as an example.

Below are the ready-to-use, Out-of-the-box (OOTB) Powershell workflows. You can add these Workflow Services to your Skill as Conversation Item and execute the workflow.

No.	Category	Workflow Service	Description	Input Parameters	Example
1	Powershell	Ldap DeleteUser	Deletes the AD user from LDAP	Update Message On success	Message to be displayed on deleting the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
2	Powershell	Ldap DeleteGroup	Deletes the Group from LDAP	Update Message On success	Message to be displayed on deleting the group
				Update Message On Failure	Message to be displayed if an error occurred.
				Group SAM Account Name	LDAP Group SAM Account Name
3	Powershell	Ldap SearchUser	Search for the user in LDAP	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				Filter	Filter criteria for the search
4	Powershell	Ldap ExistsUser	Find if the user already exists in LDAP	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
5	Powershell	Ldap Change Password	Resets AD user password for a given login name	Password	New Password
				Update Message On success	Message to be displayed on successful password change
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
				SMS TO	Phone number to which the Self Service Password Reset service sends SMS.
				SMS Body	Specify the SMS message to be sent when changing the password
6	Powershell	Ldap enable User	Enables the AD user	Update Message On success	Message to be displayed on enabling the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
7	Powershell	Ldap disable User	Disables the AD user	Update Message On success	Message to be displayed on disabling the user
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
8	Powershell	Ldap change password at logon	Resets AD user password for a given login name at logon	Password	New Password
				Update Message On success	Message to be displayed on successful password change
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name
				SMS TO	Phone number to which the Self Service Password Reset service sends SMS.
				SMS Body	Specify the SMS message to be sent when changing the password
9	Powershell	Ldap create User	Creates a new user in Active Directory	Password	Password for the new user account
				Update Message On success	Message to be displayed on successful creation of user in LDAP
				Update Message On Failure	Message to be displayed if an error occurred.
				First Name	User's first name
				Last Name	User's last name
				Login Name	User's login name
				User Principal Name
				Employee id	User's Employee id
				Path
10	Powershell	Ldap Unlock User	Unlocks Active Directory (AD) user	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP Account Name to unlock
11	Powershell	Ldap create Group	Creates New Group in Active directory for that AD domain	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				SAM Account Name	LDAP SAM Account Name for Group
				Path
				Group Name	New Group name
				Group Category	Group Category
				Group Scope	Group scope
				Description	Group Description
12	Powershell	Ldap add User To Group	Adds a user to a group	Update Message On success	Message to be displayed on success
				Update Message On Failure	Message to be displayed if an error occurred.
				Group SAM Account Name	LDAP Group SAM Account Name
				User SAM Account Name	LDAP User SAM Account Name
13	Powershell	Azure execute Powershell Script	Executes the Powershell script in the file	Update Message On Success	Message to be displayed on the successful execution of Powershell script.
				Update Message On Failure	Message to be displayed if an error occurred.
				File Path	PowerShell script file absolute path. Note: To use the operation, the PowerShell script must be available on the PowerShell machine.
				File Params	Parameters required to execute the shell script.

Using Service Workflow in a Skill

Let us look at an example using the Automation workflow service 'Ldap enable User'.

The 'LDAP enable User' Workflow Service enables an end user in LDAP using a PowerShell script. Follow the below steps to configure and use the workflow service:

Step 1: Setup Service Configurations

Service Configurations store the information used to connect to the system for automation workflows. Using the Automation Service Configurations page in Luma Bot Builder, you can specify the required login credentials for the specific service to which you want to connect.

Click on Automation icon and navigate to Automation → Service Configurations tab.

Following is the list of service configurations:

For any 'Ldap enable User' Workflow, you need to update the following Service Configurations.

Powershell Configuration- The configuration is used to execute powershell script to enable user in LDAP. To use Powershell, following configurations are required:

config.powershell.password	Refers to the machine or environment password where you can execute PowerShell or winrm service is running.
config.powershell.domain	Refers to the machine or environment windows domain name where you can execute PowerShell or winrm service is running.
config.powershell.username	Refers to the machine or environment username where you can execute PowerShell or winrm service is running.
config.powershell.address	Refers to the machine or environment address where you can execute PowerShell or winrm service is running.

Luma 2.x Configurations- To use the workflow service in Luma Virtual Agent. To use Luma 2.x, following configurations are required:

config.luma2x.url	This is the URL to the Luma VSA environment you want to connect to.
config.luma2x.luma.tenant.externalid	Refers to your Luma VSA Tenant External ID
config.luma2x.luma.api.access.key	Refers to the API access key created in Luma VSA to allow a third party system to connect to your tenant.

For more information refer to Out-of-the-box Automation Operations and Workflows.

Step 2: Using the Workflow Service in SKill

Next step is to create a skill in LumaBot builder to enable a user in LDAP. The skill executes 'Ldap enable User' Workflow. The Workflow requires the following parameters

Ldap enable User	Powershell	Enables the AD user	Update Message On success	Message to be displayed on enabling the user
			Update Message On Failure	Message to be displayed if an error occurred.
			SAM Account Name	LDAP SAM Account Name

When the skill is executed, Luma VA prompts the user to enter the user name to be enabled in LDAP, and the user input is saved in the 'ad_username' attribute. The attribute is linked to the input field 'SAM Account Name' while associating the Automation Workflow to the Skill.

During skill execution, the information in the 'ad_username' attribute is passed to the Automation Workflow, which in turn enables the account in AD.

Serviceaide Automation

Example: Using a Legacy Workflow

Using Service Workflow in a Skill

Step 1: Setup Service Configurations

Step 2: Using the Workflow Service in SKill