Using FAQ Template

FAQ Template allows a Curator to create an Artifact and add Question and Answer (Q&A) pairs to hold knowledge. For each Q&A pair, Ontology analysis is performed, generating metadata for the content as well as Q&A pairs. These Q&A pairs are registered as FAQs that are linked to the Artifact as well as the topic identified during Ontology generation.

Below are the steps to create an Artifact using the FAQ Template:

On Create Artifact window, select Template.

1. On the Create Artifact window, navigate to Using Template tab.

2. Select FAQ Template as Template Type.

3. Add Artifact Name.

4. Add Summary. It is important that the summary is well-formed and describes the information in the document well. The text in this field is used by the NLP engine to generate Metadata.

5. Click on Add Q&A Pairs.

   Open

   

Add Q&A Pairs

In this step, the system allows you to add one or more Q&A pairs. Information in these pairs is used to generate related metadata attributes like Parent Topic Action, and Motivation for each Q&A pair.

1. Click on Add Q&A Pair to add new QnA pairs

   Open

   

    

2. On Add Questions & Answer pair screen, add details. Once done, click on Add Q&A Pair button.

3. The Q&A is added to the list. You may add multiple Q&A pairs to the Artifact.

4. On the Artifact page, Click on Generate Ontology.

    

5. The Artifact is now created and available in Knowledge Store. Information added to these Q&As should be well-formed as this ensures that the Ontology process is able to extract correct values for metadata attributes.

6. Based on the Artifact Publishing Mode configuration for your tenant and the identified metadata, the Artifact state is determined. For more information, refer to Tenant Configurations.

Generate Ontology

1. Click on Generate Ontology to extract values for metadata attributes like Parent Topic, Action, Motivation for the Artifact based on the Summary. For the Q&A pairs, metadata is generated based on the information added in the Question and Answer fields. On click of Generate Ontology, the NLP engine parses the information added to the Artifact and identifies the metadata, which is used to understand the user’s intent during the search.

2. As a Curator, you should verify and ensure that metadata generated by the system is correct and Artifact is related to the correct Topic. In case any changes are required,

   1. Click on Edit.

   2. Add the required keyword to metadata fields and Save Changes.

       

3. Click on View Artifact to view the Artifact in the Knowledge Store. You can Publish the Artifact making it available for end-users to search and consume. Refer to Knowledge Store for more information.

4. Click on Go To Dashboard, to navigate to the Luma Knowledge dashboard.