How to create an Artifact manually
Luma Knowledge provides predefined Templates that can be used to create Artifacts. Using these Templates, Curator can manually create Knowledge Artifacts by adding information to the template. The system automatically generates Ontology metadata for the Artifact, however, the artifacts do not go through the Semantic Analysis process i.e. QnA pairs are not generated for the artifact.
You can configure Organization-specific custom templates. You may contact the Serviceaide support team for more information.
There are two out-of-the-box templates available in Luma Knowledge:
Regular Template: Regular Template allows Curator to create simple Artifacts by adding information content.
FAQ Template: FAQ Template allows a Curator to create an Artifact and add Question and Answer (Q&A) pairs manually to hold knowledge.
Using Regular Template
Follow the below steps to create an Artifact using the Regular Template:
Click on Create artifact in the left navigation and navigate to the Using Template.
Select Regular Template as Template Type.
On the Template list, select Mini Artifact.
Add Artifact Name.
Add Summary. It is important that the Summary is well-formed and articulates the information in the document well. The text in this Summary field is used by the NLP engine to generate Metadata.
Select a domain from the Domain list. This represents the area, department, region, or field the Artifact belongs to.
In Content, add the information to be saved in the Artifact.
Once the content is ready, Click on Generate Ontology.
The Artifact is created and is available in the Knowledge store. Ontology metadata is generated from the information added to the artifact,
Using FAQ Template
FAQ Template allows a Curator to create an Artifact and add Question and Answer (Q&A) pairs manually. Ontology analysis is performed for the artifact and Q&A pairs, generating metadata for the content as well as Q&A pairs. These Q&A pairs are registered as child artifacts that are linked to the Parent Artifact as well as the topic identified during Ontology generation.
Follow the below steps to create an Artifact using the FAQ Template:
On Create Artifact window, select Template.
Click on Create artifact in the left navigation and navigate to the Using Template.
Select FAQ Template as Template Type.
Add Artifact Name.
Add Summary. It is important that the summary is well-formed and describes the information in the document well. The text in this field is used by the Luma Knowledge to generate Metadata.
Click on Add Q&A Pairs.
On Add Questions & Answer pair screen, add details. Once done, click on Add Q&A Pair button. You can add one or more Q&A pairs.
Click on Generate Ontology.
The Artifact is created and available in Knowledge Store. Information added to these Q&As should be well-formed as this ensures that the Ontology process is able to extract correct values for metadata attributes. Once the artifact is ready, the curator Reviews, Tests, and Publishes the artifact so that it is available for the end-user.
Artifact Publishing Mode configuration for your tenant determines the Artifact state for a new artifact. Refer to Tenant Configurations for more information