Customizing Prompt Mapping

This article explains how administrators can customize AI prompts used for core system functionalities in Luma Virtual Agent. By modifying prompt mappings, organizations can tailor the platform’s behavior to align with specific business needs while retaining the flexibility of out-of-the-box (OOTB) configurations. configurations.

Luma Virtual Agent uses predefined AI prompts to power AI features in the system, such as Intent Categorization, Natural Language Query (NLQ) processing, and Precise Answer Generation. These prompts are available out-of-the-box (OOTB) and are shared across all tenants. However, administrators can create custom prompts for individual tenants to address unique requirements, ensuring the platform adapts to specific workflows, terminology, or use cases.

AI Feature Prompt Mapping

The AI Feature Prompt Mapping page maintains the mapping between AI features and their corresponding prompts. It allows administrators to view, edit, and export these mappings to customize system behavior.

Accessing the AI Feature Prompt Mapping Page

1. Navigate to the Generative AI page.

2. Go to the AI Feature Prompt Mapping tab.

The page displays a list of AI features and their mapping details, including:

• AI Feature Name: The name of the AI feature (e.g., Intent Categorization, NLQ).

• Mapped Prompt: The prompt currently being used for the feature.

• Factory System Prompt: The OOTB prompt available for the feature.

• Last Modified Date: The date when the mapping was last updated.

Open

Editing AI Feature Prompt Mapping

Administrators can change the mapping between AI features and prompts to customize system behavior based on business requirements. This allows the platform to adapt to specific workflows, terminology, or use cases.

Steps to Edit a Mapping

1. On the AI Feature Prompt Mapping page, locate the feature you want to customize.

2. Click the Edit button (pencil icon) next to the desired mapping.

3. In the prompt selection dropdown, choose the custom prompt you want to map to the feature.

   Open

   

4. Click Save (green tick) to apply the changes.

Once saved, the system will use the custom prompt for the specified functionality.

Export Mappings

1. On theOn the AI Feature Prompt Mapping page, select the mappings you want to export:

   • To export specific mappings, check the boxes next to the desired features.

   • To export all mappings, use the checkbox at the table header.

2. Click Export in the menu.

3. A zip file containing the selected mappings and prompts will be generated. This file can be imported into another environment to replicate the configurations.