Manage Users, Groups and Permissions

There are many different options for defining access to skills and Skills Builder Interface functions. Access to execute skills are defined by a user's role as well as their user level access and group membership. The ability to access the Agent Chat Console, create and modify skills and other Luma administrative functions are controlled by Role. An Administrator can add, edit, delete and deactivate users so that they can successfully use Luma and its related interfaces.

To learn more on how to manage users, see Manage Users in Luma. If the required ITSM Connectors are configured, users can also be synced to the Luma platform automatically. To learn more on syncing ITSM users with Luma, visit Synchronize Users from CA SDM and ISM.

An Administrator can manage and add Luma specific roles. Each role has specific permissions to use the Skills Builder. For details, see the Define Roles and Permissions page.

To reduce the effort spent by the Administrator on creating users and assigning them skills individually, Administrator can assign the users to groups and then assign the common skills to the groups. For details, see /wiki/spaces/CloudITSM/pages/935363056.

Based on the assigned roles, users can perform different actions. Following are the different types of roles available in Luma.

Skills can be executed by a user based on their role, group and user level permission. To learn more, see Creating your First Skill. Refer to the following articles for details.