Release Notes

Execute REST Operations using On-Premises Agent

Serviceaide Automation now supports execution of REST APIs for the Apps deployed in on-premises network. You can configure REST operations in your workflows to use your On-Premises Agent.
Note: Before executing the REST operations, you will need to deploy the App on the On-Premises Execution Agent.

For more details, refer to Deploying an Execution Agent.

Workflow executions

System now captures the On-premises Agent version installed.

Native Orchestrator Engine 

Serviceaide Automation now has a native Automation Orchestrator Engine that can be used to build and automate your complex business processes. The new in-house design engine eliminates the dependency on Anypoint studio and enables the workflow developers to design, test, deploy and control the workflows in one tool.

For more information, refer to Workflow Designer .

Design an Automation Workflow

Collaborate and orchestrate enterprise workflows using the BPMN-based workflow designer. Use the web-based Workflow Designer to graphically represent the sequence of tasks and configure the data mappings required to execute the business process. As a Workflow developer, you can easily drag and drop various design elements to the canvas and build the sequence of task execution, and information flow from one step to another.

For more information, refer to Create and Manage Automation Workflows.

Workflow Design Elements

Serviceaide Automation supports various BPMN notations that can be used to design and depict steps in a workflow. The elements represent the endpoint, task, scripts, conditional paths, and events triggered as part of the workflow.

For more information, refer to Workflow Designer.

Execute Workflow

Validate your workflow before making it available for the end-users. You can now execute your workflow directly from the Serviceaide Automation portal without the need of a Luma skill or integration with another system. This enables you to test your workflow and verify if the workflow works as expected.

For more information, refer to Test and Execute Workflows 

View LIVE workflow Executions

View the LIVE execution of your workflow. Serviceaide Automation provides a step-by-step graphical representation of your ongoing workflow executions. Here you can view the details on completed steps and the path traversed, in addition to the step or task being executed at the moment. Select the element to view the execution details such as inputs used, conditions evaluated, execution timestamp, time spent etc.

For more information, refer to LIVE Executions

Execution History and Logs

View the historical information on workflow trigger requests. Historical Executions on Serviceaide Automation portal provides details on the workflows triggered in the past. You can view the graphical representation of the workflow execution, tasks performed and the path traversed. Select the element to view the execution details such as data used, conditions evaluated, execution timestamp, time spent and the execution status.

For more information, refer to Historical Executions

Integration with Luma Virtual Agent

Execute your automated workflows through Luma Virtual Agent. Add the workflows to your Luma Skills and execute the same as part of the user conversation. As a Luma skill developer, you can add workflows as a conversation step in the skill. Configure user prompts to capture information from the end-user and pass the details to workflows as inputs.

For more information, refer to Execute an Automation from a Luma Skill

Support for Mule Apps and Discrete Operations

MuleSoft Apps are reusable extensions that enable you to integrate with third-party applications, databases, and systems. Mule apps can be used to integrate with Systems and Microservices that may not support a direct REST connection. As a Workflow developer, you can use Anypoint studio to build reusable operations that can be added to your business-specific workflows as needed.

For more information, refer to MuleSoft Apps

Out of the box Mule Apps and Operations

Serviceaide Automation provides a vast list of out-of-the-box Mulesoft Apps and discrete operations that can be directly used in your workflow. As a workflow developer, you can simply add the App to the designer canvas and select the required operation. With minimum configurations such as authentication details and input parameter mappings, you can add the task to your workflow.

For more information, refer to Out-of-the-box MuleSoft Apps

Building Integrations with REST APIs

Integrate with your organization-specific systems or applications using REST APIs. As a Workflow developer, you can configure Apps and operations to execute tasks on the applications that support RESTful protocol. Serviceaide Automation supports Global operations available at the tenant level as well as the Local operations that are specific to the workflow and configured during workflow design.

For more information, refer to Rest Apps

Error Handling in Workflow

Serviceaide Automation supports graceful handling of the Technical and Business errors that may occur during workflow executions. As a Workflow developer, you can define error boundaries and Business validations for the Service Tasks and configure alternate paths to be taken when the specified error occurs.

For more information, refer to Error Handling in Automation Workflows

Export and Import Workflows

Easily export and import your Automation workflows from one environment to another using Workflow Export-Import API. The feature enables you to migrate verified and tested workflows from one environment to another environment without the need to recreate the workflow. During the export, the selected workflow along with the the related elements such as Apps, Instances, Operations, and Service Configurations are exported and imported to the target environment.

For more information, refer to Bot Export and Import Workflows.

Deploy your Execution Agent on premise

Deploy your Automation Execution Agent On-Premise and connect to systems that are not available outside your local network. To facilitate integration with systems that are available only within the Customer network and cannot be accessed over internet, Serviceaide Automation supports a hybrid implementation. In this implementation, the Automation Server is available on Cloud (as SaaS implementation) and the Execution Agent is configured on the customer's On-premise or Private cloud, to execute the discrete operations on the Mule Apps,.

For more information refer to Deploy your execution Agent.

Automation Integration APIs

Serviceaide Automation provides a number of APIs that can be used by third-party systems for integration with the system. The APIs provide communication endpoints to perform activities such as accessing Workflow information, triggering workflows, viewing execution logs, Health Check, Regenerating Access Token, etc.

For more information, refer to Automation APIs

Script support

Serviceaide Automation supports groovy scripts execution as part of the Automation Workflows. You may add Script tasks in the workflows to perform a task or a data transformation. The scripts can also be added as a rule to evaluate the path to be taken at the gateway.

For more information, refer to Script Tasks in a Workflow and Create Alternative paths for XOR Gateway