The following issues exist in the Serviceaide Intelligent Service Management:

Areas of Impact	Description	Workaround	Reference
Advanced Reporting
		An error is displayed when the user has permission to a report and not to the corresponding ad hoc View.	--	70004334
	In the CSM: License Usage Overview report, the Licensed Users value in the license summary graph and license utilization trend is limited to 25 instead of actual number.	--	--
	The filter is not applied for Calculated Field such as Epoch to UTC Datetime.	Create the calculated field from Edit Domain with Timestamp as “Type”. Add the field in the Display set and then use the field for applying filters.	-
	While editing a schedule for a report, if the Jaspersoft Server node is switched on the backend, the user may lose their in-progress work and have to restart editing the schedule.
	Unable to save Advanced Reports Permissions if the Role contains special characters such as ( ).		DE5548
	Filters with special characters have a limitation when used with conditions such as ‘Contains’ or ‘Starts with’. But the filters work fine with conditions such as ‘is one of’, ‘is not one of’, ‘equals’, and ‘is not equal to’.
	Able to save the schedules without adding mail contacts.		ISM-9935
	In Advanced Reporting when you schedule a report, clicking the Back button navigates to the Knowledge Management workspace.		ISM-9892
In Advanced Reporting when you save a View, the save message is displayed with HTML tag.		ISM-9833
Wild card and few of the special characters are not working properly.		ISM-457
Automation	Currently, the list of workflows shown in the Automation Action are not shown in alphabetical order and don't have a consistent naming format. This makes it hard to find workflows and understand what connector they are associated with.		ISM-496
Automation	In Automation the place holders information is not visible in call service activity configuration		ISM-10328
Auto Routes	In Auto Routes, the Auto Assignment rule is not working when the matching condition configured as Received In Mailbox.	To remove this issue, configure Auto Route with workflow Action and then add the necessary additional steps.	70006062
Advanced Search	The Advanced search does not return results when searching with non-English strings.		DE5511
Advanced Ticket Center(Beta)	CSV Export will not work if the Internet Explorer browser is used. CSV Export will not work if the Safari browser is used in Windows. Custom Attributes in existing Views will not be shown in those Views after the upgrade. Edit the Views after the upgrade to add Custom Attributes to the Views. Notification and video will appear in Advanced Ticket Center providing details of this change. View: Tickets count is displaying based on the search results.
	Unable to save Kibana charts for certain Advanced Ticket Center views.		ISM-10595
	VIP users Tickets also displaying when we use Non VIP condition in Matching Criteria.		ISM-10500
	Default Sort Order \| Failing to save the view when we sort with Projects		ISM-10493
	Able to add any number of charts from the Choose Items window but top two charts only displaying in UI.		ISM-10475
	Elastic search and reporting related information is displaying in error message when filters contains Like condition.		ISM-10098
	Page refresh throws “Fail to perform operation error”. Issue specific to Firefox Browser.		ISM-10848
AI Ticket Population	Values are not predicting when we use combination of special characters in the description		ISM-10593
	Inactive Groups and Priorities are being set in the Tickets.		ISM-10592
	Auto Route values are applying to the ticket instead of ML predicted values when the Auto Route condition matches.		ISM-10586
Asset Connector	Asset connector fails to start due to session limit. Categorization items without image throw error while adding in the configuration items.		DE7545
CCTI	CCTI Related Attributes are not displaying when we change the CCTI.		ISM-10192
Change Collision	A ticket is not pointing to the starting position of the ticket.		DE8016
	Change Collision option is not available for Change Requests in the mobile app.		DE7992
	Collision Asset /CI, pop up does not display 'No data found' text if there are no Asset or CIs.		DE7982
	Sorting is not working.		DE7934
Custom Attributes	Error is displayed while using a custom attribute value in drop-down or list that contains special characters in the name.	The custom attribute values must be defined in English and later translate values using the language catalog.	00360722
	HT Attributes \| Not able to add the attributes with the name as column Header.		ISM-10410
	HT Attributes \| Previous Ticket HT Attributes are still displaying in the copied ticket even after removing before saving the ticket.		ISM-10376
	HT attribute is still displaying as editable after saving the ticket for SSU.		ISM-10374
	HT attribute values are still displaying in the ticket even after clearing and saving the ticket.		ISM-10362
Conditional Group Attributes	No option to Enable/Disable the Group.		ISM-9931
	The translation is not done for a few words.		ISM-9977
	Latency in displaying the correct Mapping Attributes for questions.		ISM-9966
	Hint message is displaying in an improper position.		ISM-9926
	Conditional Group Attributes are not copying to the new ticket.		ISM-10249
	Conditional question details are not displaying in Ticket Activity History.		ISM-10252
	The first question is considered as the default question. Adding a condition to an existing top-level conditional group question deviates from the expected behavior.		ISM - 10425
	Pagination labels are not correct when rules for a question span across multiple pages.		ISM-10612
	In case of multiple questions with no entry criteria, questions are not consistently displayed on UI.		ISM-10275
	Already utilized Ticket Template attributes are displaying when we map the attribute to the question.		ISM-10259
	Mapped Attributes are displaying in ticket even after removing the CCTI		ISM-10254
	Conditional Custom Attributes are not copying to the new ticket.		ISM-10249
	Conditional Custom Group questions are not displaying in the ticket when we reattach the CCTI.		ISM-10244
	Questions are not displaying in the ticket when we modify the Group Section Header.		ISM-10218
	System does not restrict adding more than one default question to a group.	It is not advisable to add multiple default questions to a group. Create a new group, add default question and rearrange question within the group by altering the sort order	ISM-10666
	System does not restrict creation of multiple groups with same template and section header.	It is not recommended to create two or more groups with same template and section header.	ISM-10663
	On Ticket UI, questions (selected information) disappear if 2 or more questions are configured on same rule.	Always create a unique rule for every dependent question using previous responses	ISM-10656
	On Ticket UI, questions are displayed as per the sort order provided at configuration. In case incorrect sort order is applied to interdependent questions, question order automatically changes once information is added for the question.		ISM-10648
	System does not restrict creation of rules without any questions.		ISM-10654
	In a group, if sort order for a question is changed and questions with a lower sort order are used in rules for any of the following questions, the matching criteria for the questions goes blank	While updating sort order for a question, ensure that sort order and rule configuration for all questions in the group are changed accordingly.
Global Search	Search results are not displayed if the percentage (%) symbol is used in the search string.	--	--
	Last modified filters for global search do not function when searching values in child documents (example - custom attributes).
	Configuration Items with Pending status are listed in the Elastic Search results.		ISM-9801
	Last modified filters for elastic search do not work when searching values in child documents (example - custom attributes).		ISM-585
	Pending Status Configuration Items are listing in the Elastic Results		ISM-9801
Groups	Group Work Schedule is not created properly for the first day of the schedule. For example, a new holiday is added to the calendar for the next day, the holiday is not updated correctly in Group Work Schedule.	--	--
Knowledge Articles	Text highlighter feature will not work for Knowledge articles if Internet Explorer browser is used.
	Bullets and Numbering are not displayed correctly for Knowledge articles if Edge Browser is used.
	Images and videos that are stored in your system cannot be uploaded in the KB article.
	In the Announcements section in Ticket Center, the text will appear as normal text in the preview; the rich text will not be visible.		DE7974
	Merging multiple lines data into a single line when clicking the Hyperlink option.
	Set as Home Page \| Firefox \| List of KB articles does not load until a page refresh		ISM-10924
Notification Center and Ticket Center	Until a member in the group takes ownership of the ticket, notifications are sent to the group regardless of selection in the Notification option for the group under Tools, Groups.	--	70000280
Outbound Emails	Outgoing emails are delayed even after the Quartz expression is configured to 3 minutes.	--	--
Outbound Emails	When a notification is sent to a non-English user with Send Mail option from a ticket that has attachments and organization-based HTML template is configured as ON, no content is displayed and notifications are sent as attachments for some email servers.	--
Process Workflow Designer	Process Workflows does not configure a blank value for the Date custom field.	--	--
	Not able retire the workflow if two or more workflows are having the same name and one of the workflow is already in the Retired state.		ISM-10228
	Search is not working properly.		ISM-564
	Open any Workflow for editing \| Add Step sub options are displaying even after discarding the Add new step.		ISM-547
Project Center	Ticket Type and Status fields are not localized in the Project Center workspace.	--	--
REST API	API calls via Swagger not responding in some environments.
Standard Reports	Define Search results are displaying only 50 records even though the results contain more than 50 records.	--	00313112
	Unable to generate a report for Organizations that span across different result pages of the organization search.	--	--
	Currently, Search is limited to only English language.
Skype for Business (Online)	The Chat Conversation option will not be visible in Mobile, in the Filter window, in the Activity History section in the Ticket Center. The link to view the chat conversation (saved in the activity history) will not show the conversation in Mobile.
Service Catalog	Row selection across multiple pages does not work in Service Catalog> Viewers> Groups screen.		DE5569
	Service Catalog Item names are showing in English Language when we open any ticket from Ticket Center for Chinese Language.		ISM-9872
	Failing to create the Ticket with exception "java.lang.NumberFormatException: For input string: "-""		ISM-10579
	My Request \| Filters are not clearing after disabling the closed config parameter.		ISM-461
	In a Parent ticket, if the HT attribute is not explicitly saved, and the action (to create task ticket) is executed, the value of HT attribute is not populated in the resulting task ticket.		ISM-12135
SLA	Cannot remove matching criteria from SLA target if there is only one row item in the matching criteria.		DE5747
SLA	Ticket link in SLA emails returns an error message (SSO authentication).		DE7899
Ticket Center	When a Service Level Target is created and the SLA reaches the threshold, no notifications are sent.	--	00168198
	Hierarchical Tree search is not supported.	--	00167079
	Unable to open or edit a ticket if one of the Custom Attributes or Section Headers of the ticket has the same name as the system-defined ticket field/section.	--	00170317
	The Approval Phase value is not displayed in full in the Approval section of a change request if it contains '<' character in the Approval Phase string.		DE5456
	In the Related Tickets section in the ticket center, while performing any action using the Bulk Actions menu, the bulk action summary is not visible completely. If the bulk action summary is lengthier, the description is not visible completely.		DE5559
	If the hierarchical tree attribute value is long (up to level 5), the displayed string on ticket form is truncated.		DE5567
	When the Ticket status is updated using the workflow action, the status is not immediately reflected in the Advanced Search results; including the list of tickets to relate.		DE5789
	The self-service user is unable to expand Tickets By Status chart, if the Tickets list is filtered by status.		DE5791
	If the Ticket Status is set to Inactive in the Valuelist, it is indicated in the existing entities such as autoroute, process flow, workflow action, and SLA targets (Paused status field). The new ticket status values do not support non-English characters. The following values are supported in English. - Characters from A to Z - Uppercase and lowercase letters - Numbers from 0 to 9.
	Case ID is not available for tickets in the mobile app.		DE7991
	Print to PDF: Links are open only when we click the domain name from PDF file.		DE7932
	Full Activity History: Error occurs while searching By User with a name for the second time using the Filter window.		DE7904
	Ticket activity history does not show names of the attachments added through 'upload' operation of the REST connector.		ISM-9872
	After session timeout, while switching to a different workspace, navigates to the Login page.		ISM-508
	In Activity History, Complete Data is not exporting to PDF (or) Excel when we set "ENABLE_TICKET_FIELD_AUDITING" parameter to YES.		ISM-9954
	HT attribute is deleted from the existing ticket when clear from the copied ticket.		ISM-10245
	Ticket activity history does not show names of attachments added through 'Upload' operation of REST connector.		ISM-9872
	Automation logs are not updating properly.		ISM-10251
	Exporting CSV of related tickets to a Global issue doesn't give complete data in the exported file.		ISM-10548
	Similar tickets and Suggested KB Articles fail to load on 'Edit ticket in new workspace window' operation - no request is made.		ISM-10567
	Org support note is displayed even if Organization field is hidden via role based view.		ISM-10372
Users	Confirm Password is getting highlighted in red when the VIP check box is selected in the Users screen.		DE5535
Web services	Web service operation does not fetch response if the Search field is mapped to a dynamic attribute and not a static value. The configuration is resetting to previously saved configuration instead of resetting to initial default configuration.		DE5793 DE7960
Web services	Users cannot be validated with Specific Auth_token (Expression).		ISM-10086

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