Use Collaboration Services

Use the collaboration services in Serviceaide Intelligent Service Management to follow other users, tickets, and configuration items (CI). Post messages on the message boards that are associated with the users, tickets, and CIs you follow.

My Board

A board is a venue for social collaboration in the application. My Board is an extended profile page for users and objects. This page lets users exchange information informally, around streams of activities that the system users or objects publish.

All users have a board. All objects, such as tickets and CIs, also have a board. The board page displays the activities and contributions that are published for a user or object. You can use your board for microblogging. As you publish content, the users who follow you automatically track your contributions.    

You can use the board functionality as follows:

• View your board: Navigate to WORKSPACES> MY WORKSPACE> My Board.
• View board of another person or object: Locate the user or object under Following. Move the pointer over the user or object, click Actions, and select View Board.
• Write on your board: Type your post in the Write Post field and click Share. The post is added to your board and is visible to other users.
• Write on the board of other person or object: Navigate to the corresponding board, write your post, and click Share. Your post is added to the board of that person or object.
• View list of objects and people your are following: The list of users and objects is displayed under Following.
• View list of people who are following you: The list of users and objects is displayed under Followers.
• Follow or unfollow an object: All object details pages have a board section at the bottom which includes a Follow button. Click this button to follow the object. For example, in the case of a ticket, scroll to the bottom of the ticket page and click Follow. If you are already subscribed to an object, you see an Unfollow button. Click this button to unsubscribe from the object. You can also point your mouse over an object in the Following grid on the My Board page and select Unfollow.
• Follow or unfollow people: Move the pointer over the profile picture of a user, anywhere in the application, to view a profile card. Select Follow or Unfollow. You can also do a global search to locate, and follow or unfollow the user.

Following the people or system objects lets you track their contributions and activities. All the published items appear on your board for the people and things that you follow. When you stop following a person or object, you no longer see the activities of that user or object on your board.