Available Reports

The following table provides the details of all the Serviceaide Intelligent Service Management reports that are available to you.

The list indicates the default grouping that is assigned to the reports. Access to the reports can be managed by enabling or disabling permissions.

Report Name	Navigation	Default Permissions	Related to Forms	Description	Category	Key Input Variables
Asset Warranty Expiration	REPORTS, Advanced Reporting	Administrator	Asset Management	The report displays a list of assets for which the warranty expires in the specified expiry date range.	Asset	Date Range
License Usage Overview	REPORTS, Advanced Reporting	Administrator	N/A	The report displays an overview of how the different types of user account licenses are utilized. You can view a summary of the licenses being utilized and a graph of the weekly usage of the fixed, and self-service user licenses respectively. Hover over the graph to view the date for which the weekly usage of a user license was the highest.	Usage Reports	Date Range
Asset Discovery	REPORTS, Advanced Reporting	Administrator	Asset Management	The report displays a list of discovered assets within the specified time-frames.	Asset	Date Range
Asset Discovery Coverage	REPORTS, Advanced Reporting	Administrator	Asset Management	The report displays the discovery coverage of assets by IP address scan with that of full scan.	Asset	Date Range
Tickets Closed By Group	REPORTS, Advanced Reporting	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays groups closing most number of tickets in a given date range	Ticket Metric Reports	Date Range
Tickets Created By Organization	REPORTS, Advanced Reporting	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the organizations raising the most number of tickets in a given date range	Ticket Metric Reports	Date Range
Volume And Backlog Trend	REPORTS, Advanced Reporting	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the trend for ticket creation, closure, and backlog	Ticket Metric Reports	Date Range
Warranty Expired Assets	REPORTS, Advanced Reporting	Administrator	Asset Management	The report displays a list of assets for which the warranty has already expired.	Asset	Date Range
Work Effort Trend By Group	REPORTS, Advanced Reporting	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the effort that is spent by the groups closing most number of tickets in a given date range	Ticket Metric Reports	Date Range
Tickets Volume and Backlog Trend	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the volume of incoming tickets against the number of resolved tickets and tickets pending resolution (backlog) during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type
Tickets Volume and Backlog Trend by Group	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis per Support Group, showing the volume of incoming tickets against the number of resolved tickets and tickets pending resolution (backlog) during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type, Assigned to Group
Tickets Volume and Backlog Trend by Individual	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis per Support Technician (Analyst), showing the volume of incoming tickets against the number of resolved tickets and tickets pending resolution (backlog) during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type, Assigned to Individual
Work Effort Trend	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the total time spent (in mins) on tickets during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type
Work Effort Trend by Group	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis per Support Group, showing the total time spent (in mins) on tickets during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type, Assigned to Group
Work Effort Trend by Individual	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis per Support Technician (Analyst) showing the total time spent (in mins) on tickets during the specified reporting period.	Delivery Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points, Ticket Type, Assigned to Individual
Open Tickets Aging Report	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays details of open tickets for all Organizations in different aging periods during the selected reporting period. The details are grouped by Organization	Executive Summary	Start Date, End Date
Open Tickets Aging by Group	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays details of all open tickets that are assigned to different Support Groups, in different aging periods during the selected reporting period.	Executive Summary	Start Date, End Date, Reporting Date
Open Tickets Aging by Individual	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report The report displays details of all open tickets that are assigned to different Support Technicians (Agents), in different aging periods during the selected reporting period.	Executive Summary	Start Date, End Date, Reporting Date
Ticket Status Report	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets, which are grouped by Organization, in different statuses	Executive Summary	Start Date, End Date
Ticket Status Report by Group	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets, which are assigned to different Support Group, in different statuses	Executive Summary	Start Date, End Date
Ticket Status Report by Individual	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets, which are assigned to different Support Technicians (Agent), in different statuses	Executive Summary	Start Date, End Date, Individual Name
Ticket Volume and Backlog Report	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays an organization-wise comparison of the number of incoming tickets as opposed to the total resolved tickets and tickets pending resolution (backlog) during the specified reporting period.	Executive Summary	Start Date, End Date
Ticket Volume and Backlog Report by Group	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays a Support Group-wise comparison of the number of incoming tickets as opposed to the total tickets resolved and tickets pending resolution (backlog) during the specified reporting period.	Executive Summary	Start Date, End Date
Ticket Volume and Backlog Report by Individual	REPORTS, Standard Reports	Administrator	Home, Change, Incident, Problem, Service Request, Task Ticket	The report displays a Support Technician-wise (per Agent) comparison of the number of incoming tickets as opposed to the total resolved tickets and tickets pending resolution (backlog) during the specified reporting period.	Executive Summary	Start Date, End Date
Work Efforts Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total time spent (in mins) on tickets for different Organizations in the specified reporting period.	Executive Summary	Start Date, End Date
Work Efforts Report by Group	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total time spent (in mins) on tickets by different Support Technicians in the specified reporting period.	Executive Summary	Start Date, End Date
Work Efforts Report by Individual	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total time spent (in mins) on tickets by different Support Technicians (Agents) in the specified reporting period.	Executive Summary	Start Date, End Date
Average Response Time	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken to send an acknowledgment back for tickets that are logged by Requester Organization and Sites.	Executive Summary	Start Date, End Date
Average Response Time by Group	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken by different Support Groups to send an acknowledgment back for tickets logged.	Executive Summary	Start Date, End Date
Average Response Time by Individual	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken by different Support Technicians (Agents) to send an acknowledgment back for tickets logged.	Executive Summary	Start Date, End Date
Average Response Time by Configuration Items	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken to send an acknowledgment back for tickets that are based on Configuration Items related to the ticket.	Executive Summary	Start Date, End Date
Average Resolution Time	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken to provide a resolution for tickets that are logged, grouped by Requester Organization and Sites	Executive Summary	Start Date, End Date
Average Resolution Time by Group	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken by different Support Groups to provide a resolution for tickets that are assigned to the Support Group.	Executive Summary	Start Date, End Date
Average Resolution Time by Individual	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken by different Support Technicians (Agents) to provide a resolution for tickets assigned to the technician.	Executive Summary	Start Date, End Date
Average Resolution Time by Configuration Items	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Service Request	The report displays the average time that is taken to provide a resolution for tickets that are based on Configuration Items that are related to the ticket.	Executive Summary	Start Date, End Date
Average Time to Close Tickets	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays average time that is taken to close tickets that are grouped by Requester Organization and Site.	Executive Summary	Start Date, End Date
Average Time to Close Tickets by Groups	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the average time that is taken by different Support Groups to close tickets that are assigned to the group.	Executive Summary	Start Date, End Date
Average Time to Close Tickets by Individual	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the average time that is taken by different Support Technicians (Agents) to close tickets that are assigned.	Executive Summary	Start Date, End Date
Average Time to Close Tickets by Configuration Items	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the average time that is taken to close tickets that are grouped by the Configuration Item that is related to the ticket.	Executive Summary	Start Date, End Date
Service Level Breach History Report	REPORTS, Standard Reports	Administrator	Home	The report displays historical data of tickets logged against tickets that have breached SLA Targets for selected Service Metrics during the selected reporting period.	Executive Summary	Start Date, End Date, Assigned to Group, SLA Metric
Service Level Breach History Report by Target	REPORTS, Standard Reports	Administrator	Home	The report displays historical data of tickets logged against tickets that have breached SLA Targets for selected Service Targets during the selected reporting period	Executive Summary	Start Date, End Date, Assigned to Group, SLA Target
Service Level Compliance History Report	REPORTS, Standard Reports	Administrator	Home	The report displays historical data of tickets logged against tickets that have met (Complied with) SLA Targets for selected Service Metrics during the selected reporting period	Executive Summary	Start Date, End Date, Assigned to Group, SLA Metric
Service Level Compliance History Report by Target	REPORTS, Standard Reports	Administrator	Home	The report displays historical data of tickets logged against tickets that have met (complied with) SLA Targets for selected Service Targets during the selected reporting period	Executive Summary	Start Date, End Date, Assigned to Group, SLA Target
Average Service Delivery Performance	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance conveying the SLA compliance levels for different ticket types against pre-defined Service Targets.	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period.
Average Service Delivery Performance by Organization	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance conveying the SLA compliance levels for different ticket types against pre-defined Service Targets, classified by organization site.	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period
Average Service Delivery Performance by Service	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance conveying the SLA compliance levels for different ticket types based on Affected Services.	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period
Average Service Delivery Performance for Support Group	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance conveying the SLA compliance levels for each support group against the support group's service performance targets for each ticket type	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period.
Average Service Delivery Performance for Support Group by Organization	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance for different Organizations, conveying the SLA compliance levels for each support group against the support group's service performance targets for each ticket type.	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period.
Average Service Delivery Performance for Support Group by Service	REPORTS, Standard Reports	Administrator	Home	The report displays the average service delivery performance against selected Services, conveying the SLA compliance levels for each support group against the support group's service performance targets for each ticket type	Executive Summary	Start Date, End Date, Requester's Organization, SLA Target, Affected Service, Exclude Tickets with In Progress Target, Include tickets created or closed during the report period.
Service Targets for Services	REPORTS, Standard Reports	Administrator		The report displays the service targets assigned to services and the corresponding agreement types.	Service Level Trends
Ticket Status Report by Configuration Item	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets in different statuses, classified by Configuration Items related to tickets.	Executive Summary	Start Date, End Date, CCTI Class, Configuration Item
Ticket Status Report by Affected Services	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets in different statuses classified by Affected Services related to tickets.	Executive Summary	Start Date, End Date, CCTI Class, Affected Service
Tickets Details Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays ticket details like ticket general information, additional information, worklog related to the support request.	Executive Summary	Created Between, Organization, Submitted by, Assigned Individual, Ticket Type, Class, Status
Ticket Activity by Individual	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the total number of tickets on which some activity was performed by individual Support Technician during the reporting period	Executive Summary	Individual Name, Start Date and End Date
Tickets with Open Tasks	REPORTS, Standard Reports	Administrator	Change, Home, Incident, Problem, Service	The report displays support tickets with Open Child Task tickets during the selected reporting period.	Executive Summary	Planned Start Date, Planned End Date, Task Name (Task Group, Task Flow)
All Open and Closed Tickets	REPORTS, Standard Reports	Administrator	Change, Home, Incident, Problem, Service	The report displays data for tickets created and closed, grouped by Requester Organization and Site, during specified reporting period.	Executive Summary	Created Between, Closed Between, Reporting Period Time, Ticket Organization, Ticket Site
Ticket Volume by CCTI	REPORTS, Standard Reports	Administrator	Change, Home, Incident, Problem, Service, Task	The report displays volume of incoming tickets classified by Class, Category, Type and Item, logged during a specified reporting period.	Executive Summary	Start Date, End Date, CCTI Class
Configuration Items Details Report	REPORTS, Standard Reports	Administrator	Configuration Items	The report displays a list of all Configuration Items with associated custom CI attributes	Executive Summary	Start Date, End Date, CCTI Class, Attribute Name
CI Status Report	REPORTS, Standard Reports	Administrator	Configuration Items	The report displays information about Configuration Items in different statuses, classified by organization and site.	Executive Summary	Report as on Date
CI Status Report by Class	REPORTS, Standard Reports	Administrator	Configuration Items	The report displays information about Configuration Items in different statuses, classified by Class and Category	Executive Summary	Report as on Date
CI Warranty Expiry Report	REPORTS, Standard Reports	Administrator	Configuration Items	The report displays a list of Configuration Items where the Warranty is due to expire during the specified month, or two subsequent months from the month specified	Configuration Item Reports	Year, Month
CI Related Open Tickets Report	REPORTS, Standard Reports	Administrator	Configuration Items	The report displays the total number of open tickets related to Configuration Items, grouped by the CI classification (class-category).	Configuration Item Reports	Report Date
Top 5 CCTI Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays top 5 classification (CCTI) associated with tickets logged during the selected reporting period.	Top 5	Start Date, End Date
Top 5 Requesters Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays the top 5 requesters, submitting the maximum number of tickets during the selected reporting period.	Top 5	Start Date, End Date
Top 5 Organizations Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays top 5 organizations with maximum number of tickets submitted during the reporting period.	Top 5	Start Date, End Date
Top 5 Services Report	REPORTS, Standard Reports	Administrator	Change Request, Home, Incident, Problem, Service Request, Task Ticket	The report displays top 5 services that were associated as Affected Services with maximum number of tickets logged during the reporting period.	Top 5	Start Date, End Date
Average Resolution Time trends for Self-Service Users	REPORTS, Standard Reports	Administrator, Self-Service User	Service Request	The report displays a trend analysis showing the average time taken to provide a resolution for tickets requested by or requested for a specified Self-Service user during selected reporting period.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly Monthly), Trend Points
Average Response Time Trend	REPORTS, Standard Reports	Administrator, Self-Service User	Home	The report displays a trend analysis showing the time taken to send an acknowledgment back for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type
Average Response Time Trends by Individual	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken by Support Technicians (Analysts) to send an acknowledgment back for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Individual.
Average Response Time Trends by Group	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken by Support Groups to send an acknowledgment back for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Group
Average Response Time Trends by Configuration Item	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken to send an acknowledgment back for tickets during the past X days, weeks, or months classified by the Configuration Item related to the ticket.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Configuration Item
Average Resolution Time Trend	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the average time taken to provide a resolution for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type
Average Resolution Time Trend by Individual	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the average time taken by Support Technicians (Analysts) to provide a resolution for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Individual
Average Resolution Time Trend by Group	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the average time taken by Support Groups to provide a resolution for tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Group
Average Resolution Time Trend by Configuration Items	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the average time taken to provide a resolution for tickets during the past X days, weeks, or months classified by the Configuration Item that is related to the ticket.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Configuration Item
Average time to close tickets trend	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken to close tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type
Average time to close tickets trends by Individual	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken by Assigned to Support Technician (Analyst) to close tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Individual
Average time to close tickets trends by Group	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken by assigned to Support Group to close tickets during the past X days, weeks, or months.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Assigned to Group
Average time to close tickets trends by Configuration Items	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken to close tickets during the past X days, weeks, or months classified by Configuration Items that are related to the ticket.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Trend Points. Ticket Type, Configuration Item
Knowledge Article by Category	REPORTS, Standard Reports	Administrator	Home	The report displays various usage metrics for Knowledge Articles, classified by category, to help you monitor your knowledge base activity; identify Knowledge Articles created, published, and updated, and the popularity of articles based on views, ratings, and usefulness in solving most reported cases.	Knowledge Management Reports	Modified Between, KB Article Category
Service Feedback Analysis	REPORTS, Standard Reports	Administrator	Home	The report displays an interpretation and analysis of the quantitative customer service satisfaction survey data to enable measurement and necessary service improvements based on the feedback received.	Survey Reports	Schedule Name, Include Response details, Include Charts
Scheduled Changes	REPORTS, Standard Reports	Administrator	Change Request	The report displays all planned changes that are scheduled for the selected reporting period.	Change Management Reports	Start Date, End Date
Scheduled Changes by Individual	REPORTS, Standard Reports	Administrator	Change Request	The report displays all planned changes that are assigned to a Support Technician (Analyst) during the selected reporting period.	Change Management Reports	Frequency (including relevant parameters for Daily, Weekly Monthly), Trend Points, Assigned To Individual
Scheduled Changes by Group	REPORTS, Standard Reports	Administrator	Change Request	The report displays all planned changes that are assigned to a Support Group during the selected reporting period.	Change Management Report	Frequency (including relevant parameters for Daily, Weekly Monthly), Trend Points, Assigned To Group
Average Response Time Trend for Self-Service Users	REPORTS, Standard Reports	Administrator	Home	The report displays a trend analysis showing the time taken to send an acknowledgment back for tickets requested by or requested during the specified reporting period.	Service Level Trends	Frequency (including relevant parameters for Daily, Weekly, Monthly), Year, Month, Trend Points. Ticket Type

The following is the a list of dashboards available to you.

Dashboard Name	Navigation	Roles	Related to Forms	Dashboard Description
Ticket Trends Dashboard	REPORTS, Advanced Reporting	Administrator	Change Request, Incident, Problem, Service Request, Task Ticket	The Dashboard depicts the top 5 ticket trends for a selected date range.
Configuration Management Dashboard	REPORTS, Standard Reports	Administrator	Configuration Item	The Dashboard depicts the trend for Configuration Items based on Status.
Task Dashboard	REPORTS, Standard Reports	Administrator	Task Ticket	The Dashboard depicts the 4 ticket trends for Task tickets based on Ticket Status, Ticket Aging, Assigned Groups and SLA Performance.
Change Dashboard	REPORTS, Standard Reports	Administrator	Change Request	The Dashboard depicts the 4 ticket trends for Change tickets based on Ticket Status, Ticket Aging, Assigned Groups and SLA Performance.
Problem Dashboard	REPORTS, Standard Reports	Administrator	Problem	The Dashboard depicts the 4 ticket trends for Problem tickets based on Ticket Status, Ticket Aging, Assigned Groups and SLA Performance.
Incident Dashboard	REPORTS, Standard Reports	Administrator	Incident	The Dashboard depicts the 4 ticket trends for Incident tickets based on Ticket Status, Ticket Aging, Assigned Groups and SLA Performance.
Request Dashboard	REPORTS, Standard Reports	Administrator	Service Request	The Dashboard depicts the 4 ticket trends for Service Request tickets based on Ticket Status, Ticket Aging, Assigned Groups and SLA Performance.