Create a Process Flow Using the App Connector

The Process Designer provides a graphical interface for creating process workflows. A process workflow allows you to configure ticket behavior. Based on the conditions applied a process is automatically applied for ticket routing, ticket actions, and interaction with external applications. You can automate tasks in a process flow by adding automation steps to the process. For more information about how to use automation steps in a process flow, see Use Automation Steps.  

After you have created an App connector for a target application, you can now start to create workflows. You can use the workflows that you have created in the Automation center to create process flows in the process designer. For More information about creating process flows in the process designer, see the Process Designer.